2021-2022 Nissan Rogue / Pathfinder Electronic Shifter TSB

Nissan has released Technical Service Bulletin (TSB) NTB21-069A to address concerns with the electronic shifter assembly in certain 2021-2022 Rogue and 2022 Pathfinder vehicles. This bulletin provides guidance to technicians on diagnosing and repairing issues that may cause a Malfunction Indicator Lamp (MIL) to illuminate and diagnostic trouble codes (DTCs) to be stored.

This TSB is an amendment to a previous bulletin, NTB21-069, originally published on July 30, 2021. The current version, NTB21-069A, was released on April 29, 2022, and includes changes made throughout the document. Owners searching for the original bulletin NTB21-069 should refer to this updated version.

Symptoms

Owners of affected Nissan Rogue (T33) and Pathfinder (R53) vehicles may notice the following symptoms related to the electronic shifter assembly:

• The Malfunction Indicator Lamp (MIL) is illuminated on the dashboard.
• One or more diagnostic trouble codes (DTCs) are stored in any vehicle module.
• The electronic shifter assembly is inoperable, meaning it does not function correctly.

These symptoms suggest an underlying issue that requires attention from a qualified Nissan technician.

Diagnosis and Trigger Conditions

According to TSB NTB21-069A, a technician will perform an Electronic Service Manual (ESM) diagnosis if a customer reports a MIL and stored DTCs. This diagnosis is crucial to determine if the DTCs specifically point to a fault requiring replacement of the electronic shifter assembly. The TSB also specifies that the electronic shifter assembly may be deemed inoperable due to an electrical or mechanical failure.

Crucially, this includes any evidence of liquid intrusion directly into the electronic shifter assembly. Liquid damage can compromise the electrical components and mechanical functionality, leading to the issues described.

Repair Procedure Summary

If the diagnosis confirms that the electronic shifter assembly is the cause of the problem, the recommended repair is to replace the entire electronic shifter assembly. The TSB instructs technicians to submit a factory warranty claim for this replacement. The bulletin does not detail specific step-by-step instructions for the replacement, but it confirms that a new electronic shifter assembly is the solution for the identified conditions.

Important Warnings

Nissan has issued a clear directive regarding the cost of this repair for customers:

• Do NOT charge the customer for replacement of the electronic shifter assembly.

This means that if your vehicle is diagnosed with this issue under the conditions outlined in TSB NTB21-069A, the repair should be covered under warranty and performed at no cost to you. Nissan also emphasizes that these bulletins are intended for use by qualified technicians and not for 'do-it-yourselfers'.

Owner Action

If you own a 2021-2022 Nissan Rogue (T33) or a 2022 Nissan Pathfinder (R53) and experience an illuminated Malfunction Indicator Lamp (MIL) or an inoperable electronic shifter assembly, you should schedule an appointment with your authorized Nissan dealer. The dealer will perform the necessary diagnostic procedures to confirm if your vehicle is affected by the conditions described in TSB NTB21-069A. If the issue is confirmed, the electronic shifter assembly replacement will be performed under warranty at no charge.