2021-2022 Nissan Rogue AV Control Unit Replacement TSB

Nissan has issued Technical Service Bulletin (TSB) NTB20-079B, outlining the detailed process for replacing the Audio Visual (AV) control unit in 2021-2022 Nissan Rogue (T33) models. This bulletin is crucial for technicians to ensure proper functionality of the vehicle's multimedia system after an AV control unit replacement.

Why this matters

The AV control unit in the 2021-2022 Nissan Rogue is different from previous model years and requires a new, specific procedure for replacement. If the correct steps for reprogramming, configuring, and writing the Vehicle Identification Number (VIN) are not followed precisely, the vehicle's multimedia features may not work as intended. This TSB provides the necessary guidance to avoid such issues.

Symptoms

This TSB does not specify particular symptoms, but rather provides the repair procedure to be followed when the AV control unit has been diagnosed as needing replacement. Various issues with the vehicle's audio, visual, or navigation systems could lead to a diagnosis requiring a new Nissan Rogue AV control unit.

Diagnosis / Trigger Conditions

The trigger for this procedure is a confirmed need to replace the AV control unit in an affected 2021-2022 Nissan Rogue. Technicians will typically diagnose this through standard diagnostic procedures before initiating the replacement process outlined in this bulletin.

Repair Procedure Summary

The repair involves a precise, multi-step process that must be performed in a specific order:

1. Replace the AV Control Unit: The technician first physically replaces the AV control unit. This step refers to the Electronic Service Manual (ESM) for detailed removal and installation instructions under DRIVER INFORMATION & MULTIMEDIA > AUDIO, VISUAL & NAVIGATION SYSTEM > NissanConnect > REMOVAL AND INSTALLATION > AV CONTROL UNIT.

2. Reprogram the AV Control Unit: Before reprogramming, several prerequisites must be met. The technician's CONSULT PC must have all the latest Windows updates (if using Windows 7), be connected to AC power and the internet, and have ASIST and C-III plus software synchronized and updated. All external Bluetooth devices and vehicle electrical loads must be turned off, and a battery maintainer must ensure voltage between 12.0V and 15.5V during the process. The technician then uses the CONSULT PC to select the appropriate ROM Data ID from a lookup table (Table A in the TSB) based on the vehicle's model year, manufacturing plant, navigation presence, and speaker count. The system then transfers the programming data to the new AV control unit.

3. Configure the AV Control Unit: Following reprogramming, the AV control unit undergoes an automatic configuration process via the CONSULT PC.

4. Write the VIN to the AV Control Unit (Manual Input): Finally, the technician manually inputs the vehicle's VIN into the AV control unit using the CONSULT PC's