2024 Jeep Wrangler Shifter Inoperative TSB 21-026-25
A Technical Service Bulletin (TSB 21-026-25 REV. A) has been issued for certain 2024 Jeep Wrangler models regarding an inoperative transmission shifter. Owners may see a 'Service Shifter, Stop Safely, Shut Off Engine To Engage Park' message or be unable to shift out of Park.
Owners of certain 2024 Jeep Wrangler vehicles may encounter issues with their transmission shifter becoming inoperative. Stellantis has released Technical Service Bulletin (TSB) 21-026-25 REV. A to address this manufacturing concern. This bulletin provides guidance for technicians on how to diagnose and resolve the problem, which can prevent the vehicle from shifting out of Park or other selected gears.
This TSB, dated June 5, 2025, is a revision of an earlier bulletin, TSB 21-026-25, issued on March 20, 2025. It has also been released as Rapid Service Update (RSU) 25-041. All repairs performed under this TSB are reimbursable within the provisions of the vehicle's warranty.
Symptoms of an Inoperative Shifter
Owners may notice one or more of the following symptoms related to the 2024 Jeep Wrangler shifter inoperative condition:
- The vehicle can't be shifted out of Park or current selected gear.
- A message displayed on the Instrument Panel Cluster (IPC) states: "Service Shifter, Stop Safely, Shut Off Engine To Engage Park".
Diagnosis and Trigger Conditions
To determine if a vehicle is affected by this issue, technicians should check the vehicle's VIN in the VIP system or the RSU VIN list. If the VIN is listed, the repair procedure should be followed. If a vehicle is not on the VIN list but exhibits the described symptoms, the repair procedure should still be performed.
Repair Procedure Summary
The repair outlined in TSB 21-026-25 REV. A involves a two-step process for the 2024 Jeep Wrangler shifter inoperative problem:
- Shifter Inspection: The technician will attempt to shift the transmission out of Park or its current selected gear. If the automatic shifter is able to shift, the bulletin is considered completed, and Labor Operation 21-01-03-94 (0.2 hours) for inspection is used to close the active RSU.
- Shifter Replacement (if necessary): If the shifter cannot be moved out of Park or the selected gear, the transmission shifter will need to be replaced. Detailed service procedures for the 8HP50/850RE automatic transmission shifter removal and installation are available in DealerCONNECT/Service Library under Service Info > 21 - Transmission and Transfer Case. This replacement procedure uses Labor Operation 21-01-03-95 (0.3 hours).
An additional related labor operation, 08-00-01-51 (0.4 hours) for 12-Volt Battery Disconnect/Connect - PHEV, may also be performed if applicable.
Required Parts
If a replacement is necessary to resolve the 2024 Jeep Wrangler shifter inoperative issue, the following part is required:
- Transmission Shifter: Part No. 68620943AA
Important Notes for Owners
Owners should be aware that if the driver seat belt is unbuckled and the driver door is opened, the auto park feature will engage. This is a normal safety function of the vehicle.
Warranty Information
All repairs related to TSB 21-026-25 REV. A are reimbursable under the provisions of the vehicle's warranty. The failure code associated with this service action is ZY.
Source: NHTSA ID: 11019414
Frequently Asked Questions
- What is TSB 21-026-25 REV. A about?
- TSB 21-026-25 REV. A addresses a manufacturing issue in certain 2024 Jeep Wrangler vehicles that can cause the transmission shifter to become inoperative, preventing the vehicle from shifting out of Park or other gears.
- What are the symptoms of the 2024 Jeep Wrangler shifter inoperative issue?
- Owners may experience the vehicle being unable to shift out of Park or its current selected gear, or see the message "Service Shifter, Stop Safely, Shut Off Engine To Engage Park" displayed on the instrument panel.
- Is the repair for the 2024 Jeep Wrangler shifter problem covered by warranty?
- Yes, all repairs performed under TSB 21-026-25 REV. A for the 2024 Jeep Wrangler shifter inoperative condition are reimbursable within the provisions of the vehicle's warranty.
- How can I check if my 2024 Jeep Wrangler is affected by this TSB?
- You can ask your dealership to check your vehicle's VIN in their VIP system or RSU VIN list. Even if your VIN is not listed, if your vehicle exhibits the symptoms described, the repair procedure should still be performed.
What Jeep Wrangler owners report
Counted from the records in our database across 41 model years.
- 18,838
- Owner complaints
- 104
- Recalls
- 2,758
- Service bulletins
- 572
- Crashes reported
- 552
- Fires reported
- 435
- Injuries reported
The 2024 model year
970 complaints, the 4th most of 41 model years on file. Owners reported 14 crashes, 13 fires and 7 injuries for this year, which also has 14 recalls on file.
Power Train, the system this article covers, accounts for 2,470 of 18,838 complaints (13%), including 200 for 2024.
Complaints by model year
| 2006 | 730 | |
|---|---|---|
| 2007 | 1,750 | |
| 2008 | 1,904 | |
| 2010 | 686 | |
| 2012 | 836 | |
| 2014 | 658 | |
| 2018 | 1,827 | |
| 2019 | 747 | |
| 2021 | 963 | |
| 2024 | 970 |
Most-reported systems
- Steering — 3,929
- Electrical System — 3,613
- Power Train — 2,470
- Engine — 2,406
- Fuel System — 2,015
Latest recalls for the 2024 model year
- 26V363000 — Steering (Jun 2026) — Park outside
- 26V327000 — Back Over Prevention (May 2026)
- 25V766000 — Engine (Nov 2025)
Recent owner reports about power train
While driving my vehicle, I have noticed a significant decrease in power and a corresponding slowdown, particularly in traffic conditions. This has resulted in a near-miss collision with another vehicle in the rear.
Read owner complaints →My 2024 Wrangler 4xe has 27,000 miles on it. On Friday, 7/10/2026 around 7:00 in the morning the check engine light came on. I immediately called the dealer to set up an appointment and they could not get me in until 7/15/2026.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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