2021-2024 Jeep/Dodge Water Pump & Oil Cooler Tube Notice
This manufacturer communication, NHTSA ID 11002350, advises dealerships to return specific water pump and oil cooler tube part numbers (68346916AA, 68258830AA) for 2021-2024 Jeep Wrangler, Grand Cherokee, Dodge Durango, Challenger, and Charger vehicles by July 16, 2024, and to use updated parts…
Si applica anche a
- Jeep Grand Cherokee
- 2021–2024
- Jeep Wrangler
- 2022–2024
- Dodge Challenger
- 2021–2023
- Dodge Charger
- 2021–2023
- Dodge Durango
- 2021–2024
An important internal communication, identified as 98931 (NHTSA ID 11002350), has been issued to Jeep and Dodge dealerships regarding the Jeep Dodge parts return of specific water pump and oil cooler tube components. This communication, titled "PUMP - WATER & CONNECTOR OIL COOLER TUBE," outlines instructions for dealerships to manage their inventory of these parts.
This notice primarily concerns the return of existing stock and the availability of updated replacement parts. While this is an internal dealer directive, it ensures that any necessary future repairs or new vehicle builds will utilize the most current components, contributing to vehicle reliability.
What's the Issue?
Dealerships have been advised that they may have stock on hand or in transit for specific water pump and oil cooler tube assemblies. The manufacturer has identified certain part numbers that need to be returned. This proactive measure helps ensure that only the latest versions of these critical engine components are in circulation.
Key Part Numbers
The communication specifically identifies the following part numbers for return and their updated replacements:
- Parts to be returned: 68346916AA and 68258830AA
- Replacement parts available: 68346916AB and 68258830AB
These updated part numbers are now available for ordering, ensuring a smooth transition for dealerships and service centers.
Important Instructions for Dealerships
Dealerships are instructed to return all stock of the older part numbers (68346916AA and 68258830AA) to their facing depot. The deadline for this return is July 16, 2024, and the specific "Return Code 02" must be used for processing these returns. Furthermore, any open orders for the older parts should also be cancelled and re-ordered using the new part numbers.
For any direct questions regarding these returns, dealerships can contact [email protected] via email.
What Owners Should Know
This communication is an internal directive to dealerships and does not constitute a recall or require immediate action from vehicle owners. Owners will not receive direct notification for this Jeep Dodge parts return. However, it is beneficial for owners to be aware of such internal updates. If your 2021-2024 Jeep or Dodge vehicle requires a water pump or oil cooler tube replacement in the future, you can be confident that dealerships will be installing the most current and updated versions of these parts (68346916AB and 68258830AB).
This internal process helps maintain the quality and integrity of service parts within the dealership network. Should you have any concerns about your vehicle's water pump or oil cooler tube, you can always consult with your authorized Jeep or Dodge service center.
Source: NHTSA ID: 11002350
Frequently Asked Questions
- What is the purpose of Manufacturer Communication 98931?
- Manufacturer Communication 98931 (NHTSA ID 11002350) is an internal directive to Jeep and Dodge dealerships. It instructs them to return specific older part numbers for water pumps and oil cooler tubes and to use updated replacement parts for future service and new vehicle builds.
- Which specific part numbers are affected by this Jeep Dodge parts return?
- Dealerships are instructed to return older part numbers 68346916AA and 68258830AA. The updated replacement parts available for ordering are 68346916AB and 68258830AB.
- Does this communication mean my 2021-2024 Jeep or Dodge vehicle is being recalled?
- No, this is not a recall notice for vehicle owners. This is an internal communication to dealerships regarding inventory management for the "PUMP - WATER & CONNECTOR OIL COOLER TUBE" components. Owners are not required to take any immediate action.
- What should I do if I think my vehicle needs a water pump or oil cooler tube replacement?
- If you have concerns about your vehicle's water pump or oil cooler tube, you should contact an authorized Jeep or Dodge service center. They will be able to diagnose any issues and ensure that if a replacement is needed, the updated part numbers (68346916AB and 68258830AB) are used.
What Jeep Wrangler owners report
Counted from the records in our database across 41 model years.
- 18,838
- Owner complaints
- 104
- Recalls
- 2,758
- Service bulletins
- 572
- Crashes reported
- 552
- Fires reported
- 435
- Injuries reported
The 2021 model year
963 complaints, the 5th most of 41 model years on file. Owners reported 21 crashes, 27 fires and 15 injuries for this year, which also has 17 recalls on file.
Engine, the system this article covers, accounts for 2,406 of 18,838 complaints (13%), including 225 for 2021.
Complaints by model year
| 2006 | 730 | |
|---|---|---|
| 2007 | 1,750 | |
| 2008 | 1,904 | |
| 2010 | 686 | |
| 2012 | 836 | |
| 2014 | 658 | |
| 2018 | 1,827 | |
| 2019 | 747 | |
| 2021 | 963 | |
| 2024 | 970 |
Most-reported systems
- Steering — 3,929
- Electrical System — 3,613
- Power Train — 2,470
- Engine — 2,406
- Fuel System — 2,015
Latest recalls for the 2021 model year
- 26V363000 — Steering (Jun 2026) — Park outside
- 25V741000 — Electrical System (Oct 2025) — Park outside
- 24V720000 — Electrical System (Sep 2024)
Recent owner reports about engine
At 47000 miles the oil cooler cracked, although the technician stated it did not cause the crankshaft: harmonic balancer pulley to be damaged, the mat issue did occur and documentation from other sources state one can cause the other.
Read owner complaints →When driving about 50 miles per hour on the highway, it felt like my engine suddenly gave out and my dash turned off. When it came back in, there were multiple indicator lights and a message that read "Pull over safely and shift to Park." I did just that, but…
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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