2021-2026 Jeep Handsfree Kick Feature Not Working TSB

Owners of 2021-2026 Jeep Compass, Grand Cherokee, Wagoneer, and Chrysler Pacifica vehicles may encounter situations where the Jeep handsfree kick feature for the power sliding door or liftgate is not functioning correctly. This issue, described as "The Handsfree Kick Feature Does Not Work Or Works Intermittently," is addressed in STAR Online Publication Case Number S2623000007, released in February 2026.

This communication aims to educate owners and technicians on the proper operation and troubleshooting of the handsfree kick feature to resolve intermittent or non-functional issues.

Symptoms

The primary symptom is that the "Handsfree Kick Feature Does Not Work Or Works Intermittently." This means the power sliding door or liftgate may not open when the kick motion is performed, or it may only work sometimes.

Diagnosis and Trigger Conditions

To properly diagnose why the Jeep handsfree kick feature might be malfunctioning, it's crucial to understand the system's operating requirements. For the handsfree power sliding door or liftgate to operate, the following conditions must be met:

• Key Presence: The vehicle's key must be present with you outside the vehicle when performing the kick motion.
• Proximity: You must be within 1 square meter of the door or gate you intend to activate.
• Radio Setting: The radio setting to enable hands-free operation needs to be set to "on."
• Kick Zone: The designated kick zone for the handsfree power liftgate is centered underneath the rear bumper. A good general area to aim for is underneath the hitch cover.

Checking Kick Sensor Operation

Technicians can perform a quick check of the kick sensor's functionality. Without the vehicle key present, make the kick motion at a door or gate. The door or gate will not open, but the sensor should detect the motion and activate the cluster screen and radio button backlighting. If this illumination does not occur, it indicates a potential issue with the sensor or its connections.

Repair Procedure Summary

If the handsfree item works intermittently, the primary diagnostic step involves verifying the electrical connections at the sensors. Technicians should carefully inspect for any signs of wire damage, as well as pin conditions such as bent or expanded pins, which can disrupt the electrical signal.

For additional information on how the system works, owners can refer to the MOPAR channel video titled "Hands-Free Liftgate | How To | 2025 Jeep Grand Cherokee L."

Important Warnings

It is important to note that this document, STAR Online Publication Case Number S2623000007, does not authorize warranty repairs. This communication serves as a record of past experiences and does not provide definitive conclusions about vehicle issues. It captures similar cases and is intended to assist technicians in their diagnostic process. Technicians are responsible for determining the appropriate course of action.

Owner Action

If you are experiencing issues with your 2021-2026 Jeep handsfree kick feature, it is recommended to have your vehicle inspected by a qualified service technician. They can perform the necessary diagnostic checks, including verifying system requirements and inspecting electrical connections at the sensors, to address the "Handsfree Kick Feature Does Not Work Or Works Intermittently" symptom.

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Source: NHTSA ID 11029706