2021-2026 Jeep Compass Uconnect Box Service Message TSB

Owners of various 2021-2026 Stellantis vehicles, including the 2024 Jeep Compass, may encounter an intermittent or random "Uconnect Box Requires Service" error message displayed on their radio screen. This issue, detailed in Case Number S2508000102, indicates a potential problem with the vehicle's Telematics Box Module (TBM).

Symptoms of the "Uconnect Box Requires Service" Message

The primary symptom car owners will notice is an intermittent or random pop-up message on their vehicle's radio screen stating, "Uconnect Box Requires Service". This message suggests that the Uconnect telematics system, which handles features like navigation, emergency services, and connectivity, may not be functioning correctly. If you own a 2024 Jeep Compass and experience this message, it's important to understand the underlying cause and the recommended course of action.

Associated Diagnostic Trouble Codes (DTCs)

When a vehicle exhibiting the "Uconnect Box Requires Service" message is scanned for diagnostic trouble codes (DTCs), one or more of the following codes may be found stored or pending in the Telematics Box Module (TBM):

These codes point to specific issues within the TBM or its connected antenna systems, which can lead to the "Uconnect Box Requires Service" warning.

What Owners Should Know: Important Warnings

This manufacturer communication, Case Number S2508000102, includes critical advice for technicians and, by extension, for vehicle owners:

• "If these DTCs are Stored or Pending. DO NOT REPLACE TBM."
• "Do not replace the TBM for Stored or Pending DTCs, replacement TBMs will have the same software and issue."
• "Do not replace TBM unless DTC diagnostics lead to replacement."

This means that if your vehicle's Telematics Box Module (TBM) is showing these DTCs as "Stored" or "Pending," the module itself should not be replaced. Replacing the TBM under these conditions will not resolve the "Uconnect Box Requires Service" problem because new modules will contain the same software flaw. Replacement is only advised if standard diagnostic procedures indicate a different, active fault requiring TBM replacement.

Understanding the Cause

The root cause of the intermittent "Uconnect Box Requires Service" message and the associated DTCs (B22A9, B1560, B1561, B1562) is identified as improper DTC maturation time within the Telematics Box Module (TBM) software. This software anomaly causes the system to incorrectly trigger these fault codes, leading to the warning message even when there might not be a physical hardware defect. This is particularly relevant for the 2024 Jeep Compass and other affected models.

Upcoming Software Update

A software update for the Telematics Box Module (TBM) is currently under development by engineering to address the DTCs B22A9, B1560, B1561, B1562 and resolve the "Uconnect Box Requires Service" message. This update will include necessary changes to the DTC maturation time, preventing the intermittent error message from appearing. The tentative release date for this software update is by Q2 2026.

Next Steps for Owners

If you are experiencing the "Uconnect Box Requires Service" message in your 2021-2026 Jeep Compass or another affected Stellantis vehicle, it is important to be aware of this known issue. Since the fix is a software update expected in Q2 2026, there is no immediate repair available that involves replacing hardware. If the message is persistent or you have other concerns, you may consult with your dealership. However, be advised that replacing the TBM for stored or pending DTCs related to this issue is not recommended and will not resolve the problem.

Source: NHTSA ID: 11025515