2023-2025 Jeep Compass Steering Wheel Button Breakage TSB

Owners of 2023-2025 Jeep Compass vehicles may notice issues with their steering wheel controls. Specifically, the frontward steering wheel switch buttons might become broken or stop working. This problem is addressed by Technical Service Bulletin (TSB) 08-015-25, which was released on January 21, 2025, and supersedes a previous bulletin, TSB 08-148-24, dated June 26, 2024. This TSB has also been issued as Rapid Service Update (RSU) 24-100.

Symptoms

Customers may report the following condition related to their Jeep Compass steering wheel buttons:

• "One or more of the frontward steering wheel switch buttons are broken, or are inoperable."

This issue is attributed to a manufacturing defect.

Important Warnings

Owners and technicians should be aware of specific limitations and conditions for this service action:

• This Rapid Service Update (RSU) 24-100 only applies to vehicles listed on the specific RSU VIN list. It is crucial to verify VIN applicability using VIP or a VIN search in DealerCONNECT/Service Library.
• The repair procedure detailed in TSB 08-015-25 exclusively covers the frontward steering wheel switch buttons. The rearward steering wheel switch buttons are not involved in this issue and should not be inspected or replaced under the scope of this TSB.

Diagnosis

To determine if a vehicle is eligible for this repair, a technician will first check the customer's VIN against the VIP system or the RSU VIN list. If the vehicle is listed, the repair procedure can then be initiated. The diagnostic step involves pressing all frontward steering wheel switch buttons on both the left and right sides 10 times each to check for breakage or inoperability.

Repair Procedure Summary

The repair for the Jeep Compass steering wheel buttons involves a multi-step process:

1. Initial Inspection: The technician will thoroughly inspect all frontward steering wheel switch buttons. This includes pressing each button repeatedly to check for proper function and physical integrity.
2. Determine Action: If any of the frontward switch buttons are found to be broken or inoperable, the repair proceeds to the replacement step. If all buttons are functional and intact, the bulletin is considered complete, and the RSU is closed using Labor Operation Number 08-80-93-90.
3. Switch Bank Replacement: If necessary, the affected steering wheel switch bank(s) will be replaced. This involves referring to detailed service procedures available in DealerCONNECT/Service Library under specific sections such as "Service Info > Operações de Reparo> 55 – Sistemas Elétricos/ 5570T03 - Grupo de Comandos do Telefone/Computador de Bordo no Volante - Remoção/Recolocação" or "Service Info > Operações de Reparo> 55 – Sistemas Elétricos/ 5580A11 - Comando Cruise Control no Volante - Remoção/Recolocação."

Required Parts

Depending on the specific configuration and which switch bank needs replacement, the following steering wheel switch part numbers may be used:

• 7096712 - EMEA (Compass/Commander Speed Control Buttons)
• 68720888AA - MOPAR (Compass/Commander Speed Control Buttons)
• 7096714 - EMEA (Compass/Commander Speed Control Buttons)
• 68720890AA - MOPAR (Compass/Commander Speed Control Buttons)
• 7096710 - EMEA (Compass/Commander Remote Radio Buttons)
• 68720887AA - MOPAR (Compass/Commander Remote Radio Buttons)
• 7096713 - EMEA (Compass Remote Radio Buttons)
• 68720891AA - MOPAR (Compass Remote Radio Buttons)

Labor Operations

The following labor operations are associated with this service bulletin:

Labor Operation No:	Labor Description	Skill Category	Labor Time
08-80-93-90	Steering Wheel Switches - Inspect All (1 - Semi-Skilled)	6 - Electrical and Body Systems	0.1 Hrs.
08-80-93-91	Steering Wheel Switches- Inspect and Replace One Switch Bank (1 - Semi-Skilled)	6 - Electrical and Body Systems	0.7 Hrs.
08-80-93-92	Steering Wheel Switches- Inspect and Replace Both Switch Banks (1 - Semi-Skilled)	6 - Electrical and Body Systems	0.8 Hrs.

The failure code associated with this issue is ZZ.

What Owners Should Know

All repairs performed under TSB 08-015-25 for the Jeep Compass steering wheel buttons are reimbursable within the provisions of the vehicle's warranty. Owners experiencing issues with their frontward steering wheel switch buttons should contact their authorized Jeep dealership to schedule an inspection and potential repair.

NHTSA ID: 11013158