2022-2023 Jeep Compass Uconnect Radio Software Update

Owners of 2022-2023 Jeep Compass and various RAM models may experience a range of issues with their Uconnect radio system. These problems, including navigation glitches, audio disruptions, and connectivity failures, are addressed by a new over-the-air (FOTA) software update. Technical Service Bulletin (TSB) 08-173-24 outlines the update process to software version T27.46, aiming to improve the overall performance and reliability of the Uconnect system.

This update applies to vehicles equipped with specific Uconnect 5 NAV displays (10.0”, 8.4”, or 12.0”) and a Global Telematics Box Module (Sales Code RDG).

Symptoms Owners May Experience

Customers with a 2022-2023 Jeep Compass or RAM vehicle may encounter one or more of the following Uconnect radio issues:

• "Navigation signal drops out."
• "Maps not loading on the Instrument Panel Cluster (IPC) display."
• "Cannot change satellite stations, display shows one station on screen but is playing another."
• "Battery drain."
• "A Black screen after clicking accept at start up (Rearview camera functions normally)."
• "Radio resets (Rearview camera functions normally)."
• "Wireless connectivity disconnecting."
• "CarPlay® icon does not appear in device manager."
• "Audio disruptions."
• "SXMT inoperative."
• "Audio mute."
• "Passenger screen blank."
• "Passenger screen apps missing."
• "Missing profiles icon."
• "IPC displays incorrect audio source."
• "Radio is slow to respond."
• "Trailer tire pressure configurations deleted."
• "Steering wheel controls skipping SXMT channels."
• "Recent calls not displayed."
• "Phone audio playing when ignition is off."

New Features and Improvements

In addition to resolving the symptoms listed above, the TSB 08-173-24 update also provides several software enhancements:

• "Icon size/layout improvements."
• "Carplay/Android Auto® improvements."
• "Uconnect Phone improvements."
• "FOTA improvements."
• "Passenger screen camera app improvements."
• "Voice Recognition (VR) command improvements."

The Cause of the Issues

The root cause of these various symptoms is identified as "Various software issues due to the current software version of the radio." The update aims to bring the radio software from older versions (T25.48 or T25.51) to the improved T27.46 version.

Important Information for Owners

Owners should be aware of several key points regarding this software update:

• Mandatory Update: "There is not an option to decline the update indefinitely, the update must be performed." While you can schedule it for later, it cannot be permanently skipped.
• No Dealer Reimbursement: "This is an Information Only Technical Service Bulletin to inform the dealer how the FOTA update is performed. This document does not contain a LOP for reimbursement." This means owners seeking this update at a dealership will likely not be reimbursed for any associated costs, as it's designed as an over-the-air update.
• Temporary Feature Unavailability: During the update process, features such as "Backup Camera, Radio, SOS and several driving assistance features will be unavailable during the update."

The Over-The-Air Update Process

The software update for your 2022-2023 Jeep Compass and RAM vehicles is delivered "over-the-air" (FOTA) through the built-in cellular modem. This process will roll out in phases, and you will receive a notification on your radio screen when the new software is available. The estimated national launch date for this update was July 29, 2024.

To perform the update:

1. Ensure your vehicle is in 'Park' and the ignition is in the off position.
2. When prompted on the screen, select "Update Now."
3. Once you select to update, you can shut off the vehicle and leave it. The update will proceed automatically.
4. The update may take several minutes to complete.
5. Upon successful completion, your radio will display a confirmation message: "Your UConnect system has been updated with the latest Software."

This 2023 Jeep Compass radio update is crucial for resolving existing software glitches and enhancing your Uconnect experience.

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NHTSA ID: 11005700