2022-2023 Jeep, RAM, Dodge Radio Black Screen TSB

Owners of certain 2022-2023 Jeep, RAM, and Dodge vehicles may encounter intermittent issues with their infotainment systems, including a "black screen with or without audio," the radio spontaneously resetting, or the radio locking up entirely. This problem, detailed in Stellantis Case Number S238A000026 – Rev. A, released in May 2024, addresses customer claims regarding these stability concerns.

This technical service bulletin (TSB) is crucial for anyone experiencing a "Jeep Compass radio black screen" or similar symptoms in other affected models. It provides specific instructions for both active and inactive issues, emphasizing a software-based solution rather than hardware replacement.

Symptoms

Customers may observe various intermittent stability concerns with their vehicle's infotainment system. The primary symptoms include an "Intermittent Black Screen With Or Without Audio," where the display goes dark, sometimes with sound still playing, and sometimes without. The radio may also experience "Radio Resets" at unpredictable times, or it may completely "Radio Locks Up At Times," becoming unresponsive to user input. It's important to note that the Rear View Camera (RVC) typically continues to operate normally even when these radio issues are present.

If you are experiencing a "Jeep Compass radio black screen" or any of these related symptoms, understanding the recommended actions is key to resolving the problem.

Important Warning for Owners

Stellantis explicitly states: "Do not replace the radio or display." This is a critical piece of information for owners and technicians alike. The TSB clarifies that any replacement units currently available will have the same level of software, meaning the intermittent issues would persist. The manufacturer anticipates that these "Intermittent radio concerns will be corrected in 3rd Quarter radio software enhancements, updates over the air." This means a permanent fix will be delivered via a software update, likely over-the-air (OTA), in the third quarter of 2024.

Attempting to replace the radio or display before this software update is released will not resolve the underlying problem and could lead to unnecessary costs or inconvenience.

Diagnosis and Owner Action

The TSB outlines a straightforward approach for addressing these intermittent radio issues:

• If the issue is not currently active: Do not replace the radio or display. Instead, owners should be instructed on how to perform a radio reset. This involves pressing and holding the power/volume button for 10 seconds until the radio resets. This action can help clear future concerns.
• If the issue is active: If the radio is currently experiencing a black screen, is reset, or locked up, attempt to clear the issue by performing a reset to the radio or the Entertainment Telematics Module (ETM). This reset procedure is the same: press and hold the power/volume button for 10 seconds.

This simple reset procedure can often temporarily alleviate the "Jeep Compass radio black screen" or other related symptoms, allowing the system to function until the permanent software solution is deployed.

Repair Procedure Summary

The long-term solution for the intermittent radio concerns, including the "Intermittent Black Screen With Or Without Audio" and radio lock-ups, will be provided through software enhancements. These updates are expected to be available in the 3rd Quarter of 2024. The TSB indicates that these will be delivered as "updates over the air," suggesting that vehicles with connectivity will receive the necessary software automatically, or it may be applied during a service visit.

Owners should monitor for notifications regarding software updates from Stellantis or their dealership as the 3rd Quarter of 2024 approaches.

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Source: NHTSA ID: 11000856, Case Number: S238A000026 – Rev. A