2016-2025 Hyundai Bluelink Connectivity Pinhole Reset TSB

Why This Matters

Hyundai's Bluelink services offer a range of connected features, including remote start, vehicle diagnostics, and emergency assistance. A loss of Hyundai Bluelink connectivity can significantly impact your driving experience and access to these crucial functions. This service campaign aims to restore reliable Bluelink operation for affected vehicles.

Symptoms of Bluelink Connectivity Issues

Owners may experience the following symptoms related to their Bluelink services:

• Loss of connectivity for Bluelink functions.
• Interruptions in the middle of using Bluelink Service functions.

These issues are often attributed to an irregular disconnection from Verizon's communication network.

What's Being Addressed: Service Campaign 9C1

Hyundai has issued Service Campaign 9C1, documented in Technical Service Bulletin (TSB) 25-01-024H-1, to resolve Bluelink connectivity problems. This bulletin supersedes previous TSB 25-01-024H. The core of the repair involves an Audio Video Navigation (AVN) pinhole reset method designed to reestablish the connection to the Verizon network.

Important Warnings for Owners

Owners of affected IONIQ vehicles should be aware of a specific requirement:

• "To avoid any potential damage to IONIQ vehicles, repairs for affected IONIQ vehicles can only be performed at IONIQ certified dealers."

This ensures that specialized technicians handle the procedure for IONIQ models.

Repair Procedure Summary

The repair procedure, outlined in TSB 25-01-024H-1, involves several steps to diagnose and resolve the Hyundai Bluelink connectivity issue:

1. Verification of Bluelink Enrollment Status

Before proceeding with the reset, technicians must verify the vehicle's Bluelink enrollment status using the Hyundai Tech Info system. This involves:

• Accessing "VIN Search" on Hyundai Tech Info.
• Entering the vehicle's VIN and performing a search.
• Checking the "Bluelink Enrollment Status."

If the status is "ACTIVE," both the AVN Pinhole Reset and a subsequent Verification of Connection procedure are performed. If the status is anything other than "ACTIVE," only the AVN Pinhole Reset is required.

2. AVN Pinhole Reset

This step physically resets the AVN system:

• The vehicle's ignition is turned ON.
• A pin or similar object is inserted into a small pinhole located on the AVN unit, typically near the "SETUP" button, and held for approximately 2 seconds.
• Pressing the button inside the hole will reset the AVN system, causing the screen to go black and then restart.

3. Verification of Connection (for "ACTIVE" status only)

For vehicles with an "ACTIVE" Bluelink enrollment status, a final verification is necessary:

• On the AVN screen, select "Bluelink."
• Navigate to "Bluelink Settings."
• Select "Activate" or "Reconfigure" to initiate the Bluelink activation process. A loading screen will appear during this time.
• Once activation is complete, verify success by selecting "OK." If Bluelink does not show as activated, the technician must contact Techline for further assistance.

Warranty Information

This service campaign is designated with Operation Code 50D058R1. The estimated operation time for the "Enrollment Status Check and AVN Pinhole Reset" is 0.2 man-hours. The causal part is identified as NTF00-00000. Dealers are instructed to submit claims as "Campaign" type. If any part requires replacement during this procedure, a separate claim should be submitted, adhering to warranty guidelines for in-warranty parts or requesting prior approval for goodwill consideration for out-of-warranty parts.

Owner Action

If you are experiencing issues with your Hyundai Bluelink connectivity, such as a loss of service or interruptions, you should contact your authorized Hyundai dealer. This Service Campaign 9C1 (TSB 25-01-024H-1) is to be performed on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair. Dealers can check your vehicle's eligibility using the VIN Search on Hyundai Tech Info.

---

Source: NHTSA ID: 11018575