2024 Hyundai Tucson Windshield Water Leak Service Campaign 9A6

Why This Matters

Certain 2024 Hyundai Tucson (NX4A) and Santa Cruz (NXT) vehicles may experience a Hyundai Tucson windshield water leak in the front passenger cabin. This issue stems from improper sealing of the windshield glass, allowing water to intrude into the vehicle's interior. Addressing this promptly prevents potential damage to the vehicle's interior components, such as electronics and upholstery, and ensures passenger comfort and safety.

What's Being Addressed

Hyundai Service Campaign 9A6 specifically targets the improper sealing of the urethane seal between the vehicle body and the windshield glass. This campaign provides the necessary procedures to fill this gap with sealant, resolving the Hyundai Tucson windshield water leak problem. The repair details are outlined in Technical Service Bulletin (TSB) 23-01-085H-1, which was published on November 2, 2023, with retail vehicles added on November 17, 2023.

Symptoms

Owners of affected vehicles may notice water intrusion in the front passenger cabin. This typically manifests as dampness or visible water in the front passenger footwell or other areas on the passenger side of the vehicle's interior. This indicates a Hyundai Tucson windshield water leak that requires attention.

Repair Procedure Summary

The repair procedure, detailed in TSB 23-01-085H-1, involves applying a sealant to the gap in the urethane seal between the body and windshield glass. This process is designed to effectively stop the Hyundai Tucson windshield water leak. The repair should be performed in the shade or inside a building to ensure proper sealant application and curing. A Hyundai Certified or higher-level technician is recommended to complete this repair.

During the repair, technicians must take a photo of the barrier tube in place after the sealant has been applied, along with a piece of paper displaying the last 6 digits of the VIN and the date of the repair. This documentation is required for warranty purposes.

Required Parts

To perform this repair, dealers will use specific parts:

• Syringe Kit (Part Number: SVC9A6SYRINQQH): This kit contains one syringe and four barrier tubes. For dealer stock units, the repair should be performed on all affected vehicles at the same time to maximize kit usage. A new syringe must be used if the sealant has solidified inside the syringe.
• Permatex Windshield and Glass Sealant (Part Number: N/A): This sealant can be purchased at local automotive parts retailers or online. One tube is typically sufficient for 4-5 vehicles.

Due to a Critical Supply Parts (CSP) restriction, dealers will require a valid Service Campaign 9A6 VIN to order the SVC9A6SYRINQQH part number. This ensures that affected vehicles receive priority parts allocation. An initial shipment of kits was sent to dealerships with a high volume of affected vehicles and those in rainy areas on November 2, 2023.

Warranty Information

This service campaign covers the repair at no cost to the owner. Hyundai will reimburse dealers for the following:

• Labor: 0.3 M/H (Man-Hours) for applying the sealant according to TSB 23-01-085H-1.
• Parts: Dealers will be reimbursed $10.00 on the submitted campaign claim for the sealant.

Important Warnings for Owners

• No Cost Repair: This service will be provided at no charge to you. Hyundai will reimburse dealers for the sealant and labor.
• Vehicle Parking Advisory: It is advised that vehicles be parked indoors or a car cover installed over them to prevent any possible water leak into the passenger side area prior to this campaign being completed on the vehicle.
• Customer Notification: Customers will be notified of this campaign via First Class Mail in December 2023.
• Dealer Communication: Dealers are instructed to use specific phrases when discussing this campaign with owners: