What is Service Campaign 9A6?

Service Campaign 9A6, detailed in Hyundai TSB 23-01-085H, is a manufacturer's initiative to address water intrusion in the front passenger cabin of certain 2024 Hyundai Tucson and Santa Cruz vehicles. It involves applying sealant to an improperly sealed windshield urethane gap.

Which Hyundai models are affected by the windshield water leak?

This issue affects certain 2024 Hyundai Tucson (NX4A) vehicles produced between August 13, 2023, and October 26, 2023, and 2024 Hyundai Santa Cruz (NXT) vehicles produced between August 14, 2023, and October 26, 2023.

What is the repair for the 2024 Hyundai Tucson windshield water leak?

The repair involves injecting Permatex Windshield and Glass Sealant into the gap of the urethane seal between the body and windshield glass on the passenger side A-pillar. This procedure is outlined in TSB 23-01-085H.

Will I be charged for the windshield water leak repair?

No, the repair for the windshield water leak under Service Campaign 9A6 (TSB 23-01-085H) is performed free of charge by authorized Hyundai dealers.

2024 Hyundai Tucson/Santa Cruz Windshield Water Leak TSB

Owners of certain 2024 Hyundai Tucson (NX4A) and Santa Cruz (NXT) vehicles may experience water intrusion in the front passenger cabin. This issue stems from improper sealing of the windshield glass, specifically a gap in the urethane seal between the vehicle body and the windshield. To resolve this, Hyundai has released Service Campaign 9A6, documented in Technical Service Bulletin (TSB) 23-01-085H.

This campaign provides a detailed procedure for dealers to fill the gap in the urethane seal, preventing further water leaks. The repair is crucial for maintaining the integrity of the passenger cabin and preventing potential damage from moisture.

Important Warnings

Dealers are required to perform this service campaign on all affected vehicles before customer retail delivery. Vehicle owners should be aware that this repair is mandatory for new vehicles before they are sold. Dealers can identify open campaigns by accessing the "Vehicle Information" screen via WEBDCS.

Symptoms

The primary symptom of this issue is water intrusion in the front passenger cabin. Owners may notice water leaks or dampness on the passenger side of the vehicle, particularly around the windshield area.

Diagnosis / Trigger Conditions

The root cause of the Hyundai Tucson windshield water leak is an improper seal of the windshield glass. Specifically, there is a gap in the urethane seal that allows water to penetrate the passenger compartment. Technicians will inspect the A-pillar body panel seam near the hood hinge on the passenger side to identify the exact location of the gap.

Repair Procedure Summary

The repair outlined in TSB 23-01-085H involves applying a specialized sealant to the affected area. The procedure is as follows:

The technician will open the hood and locate the A-pillar body panel seam near the hood hinge on the passenger side. It is recommended to perform this repair in the shade or indoors.
Approximately 5 ml of Permatex Windshield and Glass Sealant is loaded into a syringe.
The syringe plunger is reinstalled and pushed until the sealant begins to flow out of the syringe tip.
The syringe is then inserted underneath the windshield glass, carefully following the body panel seam to a specified depth.
A barrier tube is inserted next to the syringe, keeping it parallel.
Sealant is injected in 1 ml increments, with a 5-second pause between each injection, until all the sealant has been applied.
The syringe is removed, but the barrier tube remains in place for 10 minutes. Technicians must take a photo of the barrier tube with the last six digits of the VIN and the repair date for documentation purposes.
After 10 minutes, the barrier tube is removed. It is normal for some sealant to drip out, which will not affect the repair if the proper amount was injected.
The sealant will set within 1 hour and fully cure after 24 hours.

Required Tools or Parts

To perform this repair, specific materials are required:

Syringe Kit: Part number SVC9A-6SYRINQQH. This kit includes one syringe and four barrier tubes.
Permatex Windshield and Glass Sealant: This sealant does not have a specific Hyundai part number and should be purchased from local automotive parts retailers or online. One tube of sealant can be used for approximately 4-5 vehicles.

Warranty Information

This repair falls under Service Campaign 9A6. Dealers will submit claims as a "Campaign" type. The operation code for this repair is 30DA33R0, with an estimated operation time of 0.3 hours. The casual part number is 86110-CW040, with a Nature Code of A36 and a Cause Code of ZZ7. Hyundai will reimburse dealers $10.00 for the cost of the sealant under labor operation 30DA33R0.

If any parts require replacement during this repair and are still under warranty, a separate claim should be submitted. For parts outside of warranty, prior approval for goodwill consideration is required before proceeding with the work. Repair validation photos, including VIN, mileage, and repair details, are required as part of the Digital Documentation Policy.

Owner Action

If you own a 2024 Hyundai Tucson (NX4A) or Santa Cruz (NXT) and are experiencing a Hyundai Tucson windshield water leak, or if you want to ensure your vehicle has received this important update, you should contact your authorized Hyundai dealer. The repair outlined in TSB 23-01-085H is performed free of charge under Service Campaign 9A6.

NHTSA ID: 10245006