2024 Hyundai Tucson Water Leak Service Campaign 9A6

Symptoms

Owners of affected 2024 Hyundai Tucson (NX4A) and Santa Cruz (NXT) vehicles may notice water intrusion in the front passenger cabin. This issue is caused by an improper seal of the windshield glass, allowing water to enter the vehicle interior.

Diagnosis

The primary diagnostic indicator for this issue is the presence of water in the front passenger cabin. The problem is attributed to a gap in the urethane seal between the vehicle's body and the windshield glass. Technicians will inspect this area to confirm the source of the water intrusion.

Repair Procedure Summary

To address the Hyundai Tucson water leak, the repair involves applying a sealant to the gap in the urethane seal between the body and windshield glass. This procedure is outlined in TSB 23-01-085H. The repair is estimated to take approximately 0.3 hours for sealant application using a syringe. Dealerships are required to take photos of the barrier tube in place after sealant application, along with the VIN and date of repair, for warranty validation.

Required Tools or Parts

Dealers will need to order a specific syringe kit to perform this repair. The part number for this kit is SVC9A6SYRINQQH, which includes one syringe and four barrier tubes. This part is considered a Critical Supply Part (CSP) and requires a valid service campaign 9A6 VIN for ordering to ensure priority allocation for affected vehicles.

Important Warnings for Owners

Initially, Service Campaign 9A6 is specifically for new dealer stock vehicles ONLY. This means that at the time of the bulletin's release, no alternative transportation is required as there is no customer involvement for these units.

However, Hyundai has stated that retail vehicles (those already sold to customers) identified with this windshield sealing issue will be added to this campaign in the near future. When this occurs, customer letters will be prepared and mailed to affected owners.

It is advised that vehicles undergoing this repair be parked indoors or have a car cover installed to prevent any potential water leaks into the passenger side area while the sealant cures.

Owner Action

If you own a 2024 Hyundai Tucson or Santa Cruz and suspect a water leak in the front passenger cabin, especially if your vehicle was recently purchased as new dealer stock, contact your authorized Hyundai dealership. While the initial campaign targets dealer stock, Hyundai will notify owners of retailed vehicles in the future. You can also monitor the official Hyundai recall website for updates related to Service Campaign 9A6.

Source: NHTSA ID: 10245004