2021-2022 Hyundai Tucson Launch Quality Monitoring Process

Hyundai has implemented a specific procedure, the Launch Quality Monitoring Process (LQMP), for its newly launched 2021-2022 Tucson and Tucson Hybrid models. This process, outlined in Technical Service Bulletin (TSB) 21-GI-003H, is crucial for monitoring vehicle quality and proactively responding to customer feedback during the initial 100 days after a new model's release.

The Hyundai Tucson LQMP process is designed to gather comprehensive data on any issues that arise, ensuring that warranty claims are thoroughly documented and that Hyundai can quickly identify and address potential quality concerns. This proactive approach helps improve overall vehicle quality and customer satisfaction.

What is the Hyundai Tucson LQMP Process?

The Hyundai Tucson LQMP process is a structured program to observe and evaluate the performance and quality of new 2021-2022 Hyundai Tucson (NX4) and Tucson Hybrid (NX4 HEV) vehicles. It involves monitoring all customer and dealer activities for at least 100 days post-launch. The primary goal is to enhance model vehicle quality and allow Hyundai to respond effectively to the "Voice of the Customer" (VOC).

This process applies to all 2022MY Tucson vehicles with NX4 VINs beginning with KM8xxxxE... (HMC) and NX4a VINs beginning with 5NM (HMMA), as well as all 2022MY Tucson Hybrid vehicles with NX4 HEV VINs beginning with KM8xxxx1... (HMC).

Why the LQMP Matters for Owners

While primarily a dealer-facing process, the Hyundai Tucson LQMP process directly benefits owners by ensuring that any initial quality issues are identified and resolved efficiently. It mandates detailed documentation for warranty claims, which helps Hyundai track problems and implement improvements. This means that if your 2021-2022 Hyundai Tucson experiences a concern, the structured data collection under LQMP helps ensure a more effective and timely resolution.

Required Documentation for Warranty Claims

For warranty claims submitted under the Hyundai Tucson LQMP process, specific additional information is required depending on the nature of the issue. This detailed data collection helps in diagnosing problems accurately and contributes to quality improvement efforts.

• MIL Conditions: If the Malfunction Indicator Lamp (MIL) illuminates, technicians must provide Diagnostic Trouble Codes (DTCs) and Freeze Frame Data.
• TPMS Conditions: For issues related to the Tire Pressure Monitoring System (TPMS), screenshots of DTCs and sensor status data are required.
• Tire and Wheel Issues: Documentation includes weight measurements both before and after any balance adjustments, and specification print-outs from before and after alignment adjustments.
• Brake Rotor Conditions: Claims involving brake rotors require photos and measurements of Disc Thickness Variation (DTV) or run-out taken before any machining or replacement of the rotors.

Submitting Warranty Claims via WebDCS

Dealers are instructed to use the WebDCS system for warranty claim creation and attachment of supporting data. This includes uploading photography, video, and sound recordings. The process involves selecting the "Warranty" tab, then "Claims" and "Claim Entry/Edit/Submit." All applicable information must be entered, and supporting data attached. It is important to note that "Each attachment is limited to 20mb."

Important Warnings for Technicians

Hyundai has issued several critical warnings to technicians regarding the Hyundai Tucson LQMP process and vehicle servicing:

• Alignment equipment must be properly calibrated to ensure accurate alignment specifications. Hyundai requires a printout of both the before and after alignment specifications, submitted with the warranty claim, along with the VIN, Repair Order Number, Model, and Model Year.
• "Hyundai does NOT recommend the use of “quick-check” equipment during PDI." Using such equipment may lead to unnecessary vehicle repairs. The Pre-Delivery Inspection (PDI) requires an actual test drive of at least 3 miles and 10 minutes. Alignments should only be performed if a pull/drift condition is identified during this test drive.
• If MIL illumination is observed prior to or during the PDI process, technicians must connect the PDI tool to the vehicle to record all stored DTCs. Subsequently, the GDS tool should be used for further diagnostics.

Source: NHTSA TSB 10190034