2023-2025 Honda Civic, CR-V, Pilot Rearview Camera INOP Request

American Honda Motor Co., Inc. (AHM) has initiated an investigation into a specific rearview camera malfunction affecting certain 2023-2025 Honda Civic, CR-V, and Pilot vehicles. The company is actively seeking vehicles that exhibit a "rearview camera INOP" condition to better understand its underlying cause.

This investigation, outlined in NHTSA Manufacturer Communication 11017030, aims to gather data on vehicles where the rearview camera display turns on, but no actual camera feed is shown when the transmission is shifted into reverse. Honda is requesting that no repairs be attempted on these vehicles until they have been inspected by the manufacturer.

Symptoms of the Rearview Camera INOP Condition

Owners of affected 2023-2025 Honda Civic, CR-V, and Pilot models may experience the following specific symptom:

• The rearview camera must be "INOP (not intermittent) with a display that is on but does not display the Rearview camera feed when transmission is shifted to reverse." This means the screen activates, but remains blank or black instead of showing the rear view.

Other related conditions, such as a blurry or black and white center touch-screen, are not considered part of this specific investigation. The issue must be a complete absence of the camera feed despite the display being active.

Investigation Scope and Qualifiers

Honda is specifically interested in vehicles that meet strict criteria to ensure the data collected is relevant to the root cause of the "rearview camera INOP" issue. For a vehicle to qualify for this inspection, it must satisfy all of the following conditions:

• The rearview camera must be completely inoperative (not intermittent), with the display turning on but failing to show the camera feed when the vehicle is in reverse. Owners are asked to take a photo of the black touch-screen if this occurs.
• The issue must not be a blurry or black and white center touch-screen.
• The vehicle must not have been involved in a collision.
• Crucially, no repair attempts for this specific rearview camera issue should have been made during the current visit to the dealership.

What Owners Should Know

If your 2023-2025 Honda Civic, CR-V, or Pilot is experiencing the "rearview camera INOP" condition as described, it is important to understand Honda's request. The manufacturer is asking dealerships not to attempt any repairs on qualifying vehicles before Honda's technical team has had an opportunity to inspect them. This approach is designed to help Honda accurately diagnose the problem without interference from prior repair attempts.

This is an information-gathering effort by Honda. Owners will not receive a direct notification from Honda for this specific request. Instead, it relies on dealerships identifying qualifying vehicles and reporting them to Honda's Technical Information & Support (TIS) group.

Next Steps for Owners

If your 2023-2025 Honda Civic, CR-V, or Pilot exhibits the "Honda CR-V rearview camera INOP" symptom and meets all the qualifying criteria, you should contact your local authorized Honda dealership. Inform them that your vehicle matches the conditions described in NHTSA Manufacturer Communication 11017030 regarding the rearview camera malfunction.

Your dealership will then contact Honda's Technical Information & Support (TIS) group via email or phone to provide details about your vehicle. This information will include the model year, model name, VIN, current mileage, and confirmation that the vehicle meets all qualifiers, along with a photo of the black center touch-screen. Honda will then provide further instructions for the inspection process.

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Source: NHTSA ID: 11017030