2024-2025 Honda Civic & CR-V A/C Compressor Seizure

American Honda Motor Co., Inc. (AHM) has initiated a special information gathering effort concerning A/C compressor seizures in certain 2024-2025 Honda Civic 1.5L Turbo models and 2025 Honda CR-V 1.5L Turbo models. This proactive step aims to understand the root cause of customer complaints where the air conditioning system blows warm air and the A/C compressor is found to be seized.

This investigation, identified as "Request for Visit: 2024-2025 Civic & CR-V A/C Compressor Seizure (ACTION REQ'D)", is crucial for Honda to gather data directly from affected vehicles. The goal is to prevent future occurrences and ensure the long-term reliability of these components.

Symptoms of A/C Compressor Seizure

Owners of affected vehicles may experience their vehicle's air conditioning system "A/C blowing warm air" instead of cold air. This indicates a malfunction within the HVAC system, often pointing to a severe issue with the A/C compressor itself. If you notice your A/C is not cooling effectively, it's important to have it checked.

Fault Codes

Technicians diagnosing this issue may identify the A/C system as inoperative (A/C INOP) due to a seized compressor. The specific fault code associated with a seized compressor is 38810. This code helps confirm the nature of the problem and guides the diagnostic process.

Qualifying Conditions for Inspection

AHM is specifically interested in inspecting vehicles that meet certain criteria to ensure the data collected is relevant to their investigation. For your vehicle to qualify for this special inspection regarding a potential Honda CR-V A/C compressor seizure or Civic A/C compressor seizure, it must meet all of the following requirements:

• The vehicle must be equipped with a 1.5L Turbo engine.
• A technician must confirm that the A/C system is inoperative (A/C INOP) due to a seized compressor, indicated by fault code 38810.
• There must be no prior HVAC system repairs, including A/C refrigerant evacuation, recharge, or replacement of any HVAC components.
• No repair attempts should have been made on the A/C system during the current visit to the dealership.
• The vehicle must have no history of collisions.

Important Warnings

To ensure the integrity of the investigation, American Honda Motor Co., Inc. has issued a critical directive to dealerships:

• Dealers are instructed NOT to attempt any repairs on the A/C system of qualifying vehicles before AHM has had the opportunity to inspect the vehicle. This is vital for understanding the root cause of the A/C compressor seizure without interference from prior repair attempts.

This directive helps Honda collect unaltered data, which is essential for a thorough investigation into the Honda CR-V A/C compressor seizure and Civic A/C compressor issues.

Owner Action

If your 2024-2025 Honda Civic 1.5L Turbo or 2025 Honda CR-V 1.5L Turbo is experiencing "A/C blowing warm air" and you suspect an A/C compressor seizure, and your vehicle meets the qualifying conditions, you should contact your Honda dealership immediately. The dealership will then communicate with Honda's Technical Information & Support (TIS) group to arrange for a potential inspection.

When contacting your dealership or if they reach out to TIS, they will need to provide specific information. This includes:

• Model Year (e.g., 2024)
• Model Name (e.g., Civic or CR-V)
• Issue (e.g., A/C Compressor Seizure)
• Vehicle Identification Number (VIN)
• Dealer Number
• Your Name
• Best Phone Number to be Reached
• Current Mileage
• Confirmation that the vehicle meets all qualifiers (1-5)
• DPTS #

Successful candidates whose vehicles are accepted for inspection and information collection by AHM will result in the referring dealer personnel receiving a VISA gift card as a gesture of appreciation. This incentive encourages dealerships to identify and report qualifying vehicles promptly.

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Source: NHTSA ID: 11013759