2024-2025 Honda Civic CR-V A/C Compressor Seizure

Honda's Investigation into A/C Compressor Seizure

American Honda Motor Co., Inc. (AHM) is currently investigating reports of A/C compressor seizure in certain 2024-2025 Honda Civic and CR-V models. This investigation, identified as a "Request for Visit: 2024-2025 Civic & CR-V A/C Compressor Seizure," aims to understand the root cause of the condition where the A/C system blows warm air due to a seized compressor.

Symptoms

Owners of affected vehicles may notice their air conditioning system is "A/C blowing warm air." This symptom is typically accompanied by a technician's diagnosis confirming that the A/C compressor has seized.

Fault Codes / DTCs

Technicians diagnosing this issue may identify a seized compressor with the internal fault code 38810. This code specifically indicates a problem with the A/C compressor.

Important Warnings for Owners

If your vehicle exhibits symptoms of a "Honda Civic CR-V A/C seizure," it is crucial to understand Honda's specific instructions. Honda has explicitly stated that they wish to inspect the vehicle before any repair attempts are made. This means:

• Do not attempt any prior HVAC repair, including A/C refrigerant evacuation or recharge.
• Do not replace any HVAC components before Honda's inspection.
• No repair attempts should be made during the initial visit to the dealership for this issue.

These warnings are critical to ensure that Honda can gather accurate data to understand and resolve the underlying problem.

Diagnosis and Trigger Conditions

Honda is interested in vehicles that meet specific criteria for their investigation into the "Honda Civic CR-V A/C seizure." Your vehicle must:

• Be equipped with a 1.5L Turbo engine.
• Have a technician confirm the A/C is inoperative (INOP) due to a seized compressor, indicated by fault code 38810.
• Have no prior HVAC repair, including refrigerant work or component replacement.
• Have no repair attempts made during the current dealership visit for this issue.
• Have no history of collisions.

What Honda is Doing

Under the "Request for Visit: 2024-2025 Civic & CR-V A/C Compressor Seizure" program, American Honda is asking dealership personnel to identify vehicles that match these qualifiers. If a qualifying vehicle comes into a dealership, the dealer is instructed to contact Honda's Technical Information & Support (TIS) team via email at [email protected] or by phone at 800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will then provide further instructions for recording vehicle information and arranging an inspection.

What Owners Should Do

If you own a 2024 or 2025 Honda Civic or 2025 Honda CR-V with a 1.5L Turbo engine and are experiencing your "A/C blowing warm air" with a suspected A/C compressor seizure, you should contact your authorized Honda dealership immediately. Inform them about the "Request for Visit: 2024-2025 Civic & CR-V A/C Compressor Seizure" and the symptoms you are experiencing. It is vital not to attempt any repairs or have any HVAC work done on the vehicle before Honda has had the opportunity to inspect it.

Source Citation

This information is based on NHTSA Manufacturer Communication ID: 11013100.