2023-2024 Honda CR-V Drip Mold Not Set/Detaching/Loose

American Honda Motor Co., Inc. (AHM) has initiated an investigation into customer complaints concerning the "drip mold not set, detaching or loose" condition on certain 2023-2024 Honda CR-V vehicles. This effort, outlined in the manufacturer communication identified as NHTSA ID 10245272, aims to understand the underlying cause of this issue before any repair procedures are developed or attempted.

This communication, titled "Request for Visit: 2023-2024 CR-V Drip Mold Not Set/Detaching/Loose", is primarily directed at Honda dealership personnel. However, it provides crucial information for owners who may be experiencing this specific issue with their Honda CR-V drip mold.

Symptoms

Owners of affected 2023-2024 Honda CR-V vehicles may observe the following conditions related to the drip mold:

• The drip mold appears "not set" or improperly seated.
• The drip mold is "detaching" from its intended position.
• The drip mold feels "loose" or can be easily moved.

These symptoms indicate a potential manufacturing or assembly issue that Honda is actively working to diagnose.

Qualifiers for Inspection

AHM is specifically interested in inspecting vehicles that meet a precise set of criteria to ensure the data collected is relevant to their investigation. Your vehicle must meet all of the following requirements:

• The Vehicle Identification Number (VIN) must begin with "7FA".
• The "drip mold not set, detaching or loose" condition must be visually confirmable. Dealerships are instructed to take one wide-angle and one close-up photo of the issue.
• The vehicle must not have been involved in any collision.
• No repair attempt for this specific drip mold issue should have been made previously.

Important Warnings for Owners

It is critical for owners to understand that AHM's current objective is to inspect vehicles to understand the cause of the Honda CR-V drip mold issue. Therefore, the manufacturer explicitly states:

• "AHM would like to inspect the vehicle before you attempt a repair of any kind."
• "No repair has been attempted for this issue."

This means owners should not attempt to fix the drip mold themselves or allow a third-party repair shop to do so if they wish for their vehicle to be considered for this investigation. Attempting a repair may disqualify the vehicle from the program.

What Owners Should Know

If your 2023-2024 Honda CR-V exhibits the described "drip mold not set, detaching or loose" condition and meets the qualifiers, you should contact your authorized Honda dealership. The dealership personnel, specifically the Service Managers and Advisors, have been instructed on how to proceed.

They will need to contact Honda's Technical Information & Support (TIS) via email at [email protected] or by phone at 800-880-1072 (Monday-Friday, 7am-5pm PST). When contacting TIS, the dealership will provide specific information about your vehicle, including:

• Model Year (e.g., 2023)
• Model Name (e.g., CR-V)
• Issue (e.g., Drip Mold Not Set/Detaching/Loose)
• VIN
• Dealer Number
• Their Name
• Best Phone Number to be Reached
• Current Mileage
• DPTS#

Dealership personnel who identify and report a qualifying vehicle that is accepted as a candidate for this collection effort will receive a VISA gift card as a gesture of appreciation from AHM.

Source: NHTSA ID 10245272