2022-2025 Honda Rearview Mirror Bracket Detached Investigation

Background: Honda Investigates Detached Rearview Mirror Brackets

American Honda Motor Co., Inc. (AHM) has initiated an information-gathering effort concerning a specific issue affecting certain 2022-2025 Honda Accord, Civic, and Odyssey vehicles. The company is investigating customer complaints related to a Honda rearview mirror bracket detached or loose from the windshield.

This initiative, identified as a "Request for Parts: 2022-25 Accord/Civic/Odyssey Rearview Mirror Bracket Detached," aims to better understand the underlying cause of this condition. Honda is specifically interested in cases where the failure occurs between the mount spring and the bracket itself.

Symptoms: What Owners Might Notice

Owners of affected 2022-2025 Honda Accord, Civic, or Odyssey models may observe that their rearview mirror bracket/slug is either completely detached from the windshield or has become noticeably loose. This condition can impact visibility and potentially pose a safety concern due to the mirror's instability.

Qualifying Conditions for Investigation

Honda's investigation is focused on vehicles that meet specific criteria. If your vehicle exhibits a Honda rearview mirror bracket detached or loose condition, it must satisfy the following requirements to qualify for Honda's information collection:

• The vehicle's manufacturing date, as found on the driver's door jamb, must be AFTER December 2022.
• The rearview mirror BRACKET/SLUG MUST be detached or loose from the windshield. Dealers are instructed to remove the housing and capture a photo of this condition.
• Cracks and chips on the windshield are acceptable, provided the rearview mirror bracket is detached or loose.
• If the windshield has been replaced previously, it must have been done using a Honda genuine part.
• The vehicle must not have been involved in a collision.
• No repair attempt for this specific issue should have been made during the current service visit.

Important Information for Owners

If your 2022-2025 Honda Accord, Civic, or Odyssey experiences a Honda rearview mirror bracket detached or loose, it is crucial to understand that Honda is currently in an information-gathering phase. The manufacturer explicitly states that they "would like to collect specific parts from the vehicle prior to you attempting a repair of any kind." This means that immediate repair attempts by dealers are not the primary course of action for qualifying vehicles.

Owners should be aware that Honda is not accepting failures between the mount spring and bracket if a repair has already been attempted. This is to ensure the integrity of the collected parts for accurate analysis.

Dealer Action and Data Collection

If a dealer encounters a vehicle that matches the qualifying conditions, they are instructed to contact Technical Information & Support (TIS) via email at [email protected] or by phone at 800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will then provide further instructions on how to proceed with part collection.

Dealers are required to include specific information in their email to TIS, including:

• E-mail Title:
  • Model Year (e.g., 2025)
  • Model Name (e.g., Accord)
  • Issue (e.g., Brake Judder, though in this case it would be "Rearview Mirror Bracket Detached/Loose")
  • VIN
• E-mail Body:
  • Dealer Number
  • Your Name
  • Best Phone Number to be reached
  • Current Mileage
  • Confirmation that the vehicle meets all six qualifiers, along with one photo of the rearview mirror condition.
  • DPTS#

Technician Recognition

As a gesture of appreciation, Honda will provide a VISA gift card to dealer technicians who successfully identify and report a qualifying vehicle that is accepted for parts collection. This incentive encourages thorough inspection and adherence to the information-gathering process for the Honda rearview mirror bracket detached issue.

Source: NHTSA ID: 11024245