2022-2025 Honda Rearview Mirror Bracket Detached Issue

American Honda Motor Co., Inc. (AHM) has issued a "PRIORITY/ACTION REQUIRED" dealer message to address customer complaints concerning a Honda rearview mirror detached or loose rearview mirror bracket/slug from the windshield in certain 2022-2025 Accord, Civic, and Odyssey vehicles. This communication, identified as NHTSA ID 11023861, indicates that Honda is actively investigating the root cause of this condition.

Unlike a typical repair bulletin, this message is a request for dealers to identify and report vehicles that meet specific criteria. AHM aims to collect specific parts from affected vehicles to gain a better understanding of the issue before any repairs are attempted. This proactive approach is crucial for developing an effective and lasting solution.

Symptoms

Owners of affected Honda vehicles may experience a rearview mirror that is either completely detached from the windshield or feels loose. The core issue being investigated is the "detached or loose rearview mirror bracket/slug from the windshield."

Why This Matters

AHM is searching for vehicles with a customer complaint of a detached or loose rearview mirror bracket/slug to understand the underlying cause. They have explicitly stated that "Failure between the mount spring and bracket will not be accepted." This means Honda is focused on issues related to the bracket's attachment to the windshield, rather than internal mirror component failures. By collecting parts, Honda can analyze the failure mode directly, leading to a more accurate diagnosis and a potential future remedy.

Qualifying Conditions for Part Collection

For a vehicle to be considered for this information and parts collection program, it must meet several specific requirements. These conditions help Honda narrow down the scope of their investigation to vehicles most relevant to the observed problem.

AHM is interested ONLY if the vehicle meets the following requirements:

• The manufactured date on the driver's door jamb must be AFTER 12/2022.
• The "Rearview mirror BRACKET/SLUG MUST be detached or loose from the windshield." Dealers are instructed to remove the housing to confirm this condition and capture a photo.
• Cracks and chips on the windshield are accepted, provided the rearview mirror bracket is detached or loose.
• Previous replacement of the windshield is accepted if a Honda genuine part was used.
• The vehicle has not been involved in a collision.
• No repair has been attempted for this issue during the current visit.

What Owners Should Do

If you own a 2022-2025 Honda Accord, Civic, or Odyssey and are experiencing a Honda rearview mirror detached or loose from the windshield, you should contact your authorized Honda dealership. While Honda is not directly notifying consumers about this specific data collection effort, dealers have been instructed on how to identify and report qualifying vehicles.

Your dealership will need to contact Technical Information & Support (TIS) at [email protected] or by phone at 800-880-1072 (Monday-Friday, 7am-5pm PST). They will need to provide specific vehicle information, including:

• Model Year (e.g., 2025)
• Model Name (e.g., Accord)
• Issue (e.g., Rearview Mirror Bracket Detached)
• Vehicle Identification Number (VIN)
• Dealer Number
• Your Name and Best Phone Number
• Current Mileage
• Confirmation that the vehicle meets all six qualifiers listed above
• One photo of the detached/loose rearview mirror condition
• DPTS# (Dealer Parts Tracking System number)

Technicians who successfully identify a qualifying vehicle that is accepted for parts collection may receive a VISA gift card as a gesture of appreciation from AHM. This incentive underscores the importance Honda places on gathering accurate data for this investigation.

NHTSA ID: 11023861