2022-2024 Honda Civic EPS Gearbox Product Update
Honda has identified a manufacturing error in certain service part Electric Power Steering (EPS) gearbox assemblies for 2022-2024 Civic vehicles, detailed in SERVICE BULLETIN #23-089. This can cause an incorrect rack stroke and changes in driving dynamics. Owners should get a free inspection and…
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- Honda Civic
- 2022, 2024
Why This Product Update Matters
Honda has identified a critical manufacturing error affecting certain service part Electric Power Steering (EPS) gearbox assemblies in 2022-2024 Honda Civic vehicles. These specific components were not produced according to proper specifications. The core issue is an "incorrect rack stroke" within the EPS gearbox, which can lead to significant "changes in driving dynamics." This means the vehicle's steering response and overall handling characteristics could be negatively impacted. This Product Update, identified by SERVICE BULLETIN #23-089, is crucial for ensuring the proper function of your Honda Civic EPS gearbox and maintaining safe driving conditions.
Symptoms and Potential Impact
While no specific dashboard warning lights or error messages are mentioned in the bulletin, the manufacturing defect in the Honda Civic EPS gearbox can manifest as noticeable "changes in driving dynamics." Owners might perceive differences in steering feel, responsiveness, or stability. These changes stem directly from the "incorrect rack stroke" in the EPS gearbox assembly.
Important Owner Information
Honda emphasizes the importance of this update. If you are not the sole driver of your vehicle, it is critical to "advise all other drivers and passengers of this important information" regarding the potential issue and the need for inspection.
Manufacturer's Remedy
To address this manufacturing error, Honda is implementing a specific repair procedure. An authorized Honda dealer will perform the following steps:
- Inspection: The dealer will first inspect the EPS gearbox part number label on your vehicle.
- Replacement (If Necessary): If the inspection reveals that your vehicle's EPS gearbox assembly is affected by the manufacturing error, the dealer will replace the entire Honda Civic EPS gearbox assembly. This replacement will be performed "FREE" of charge.
Honda advises owners to schedule an appointment with an authorized dealer for this service. The estimated time for the total replacement process is approximately 2 hours. However, dealers can provide a more precise estimate, as some vehicles may require a longer service period.
How to Get Your Vehicle Repaired
Owners of affected 2022-2024 Honda Civic vehicles should contact an authorized Honda dealer to schedule an appointment for the inspection and potential replacement of the EPS gearbox assembly. The repair will be completed at no cost to the owner.
For any questions or assistance in locating a Honda dealer, you can contact American Honda's Customer Support & Campaign Center at 1-888-234-2138. You can also visit AskDave.honda.com for virtual assistance or find a dealer online at mygarage.honda.com.
Bulletin Information
This issue is documented under SERVICE BULLETIN #23-089, with DEFECT #6GT and SYMPTOM #DG4 codes for dealer reference.
Source: NHTSA ID: 11014397
Galeri
2 görsel
Frequently Asked Questions
- What is the problem with the Honda Civic EPS gearbox?
- There is a manufacturing error in certain service part Electric Power Steering (EPS) gearbox assemblies for 2022-2024 Honda Civic models. This error can result in an incorrect rack stroke, which may cause changes in the vehicle's driving dynamics.
- How will Honda fix the EPS gearbox issue?
- An authorized Honda dealer will inspect the EPS gearbox part number label on your vehicle. If necessary, the entire EPS gearbox assembly will be replaced free of charge. This is covered under SERVICE BULLETIN #23-089.
- How long will the repair take?
- The total replacement process for the Honda Civic EPS gearbox is estimated to take approximately 2 hours. However, your dealer can provide a more precise estimate, as your vehicle might need to be available for a longer period.
- Is there a cost for this repair?
- No, the inspection and any necessary replacement of the EPS gearbox assembly will be performed free of charge by an authorized Honda dealer.
- What is the official reference for this Honda Civic EPS gearbox update?
- The official reference for this product update is SERVICE BULLETIN #23-089, which also uses DEFECT #6GT and SYMPTOM #DG4 for internal tracking.
What Honda Civic owners report
Counted from the records in our database across 46 model years.
- 16,711
- Owner complaints
- 94
- Recalls
- 1,769
- Service bulletins
- 1,775
- Crashes reported
- 179
- Fires reported
- 1,484
- Injuries reported
The 2023 model year
263 complaints, the 25th most of 46 model years on file. Owners reported 19 crashes, 0 fires and 12 injuries for this year, which also has 4 recalls on file.
Power Train, the system this article covers, accounts for 1,883 of 16,711 complaints (11%), including 8 for 2023.
Complaints by model year
| 2001 | 1,079 | |
|---|---|---|
| 2002 | 702 | |
| 2006 | 1,462 | |
| 2007 | 1,270 | |
| 2008 | 981 | |
| 2016 | 1,082 | |
| 2017 | 606 | |
| 2018 | 752 | |
| 2022 | 889 | |
| 2023 | 263 |
Most-reported systems
- Air Bags — 2,938
- Steering — 2,631
- Power Train — 1,883
- Electrical System — 1,666
- Engine — 1,163
Latest recalls for the 2023 model year
- 24V859000 — Seats (Nov 2024)
- 24V744000 — Steering (Oct 2024)
- 23V704000 — Steering (Oct 2023)
Recent owner reports about power train
Premature clutch failure. No longer available for inspection as the car has since been repaired. Safety of myself and family put at risk due to clutch failure/slippage as car was unable to hold a gear resulting in the inability to accelerate properly.
Read owner complaints →The headgasket failed prematurely at 76,000 miles causing coolant to begin leaking out of the vehicle. The safety of myself and others is put at risk because a head gasket blowing caused the car to lose power on the way home from work which has caused me to…
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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