2022-2024 Honda Civic EPS Gearbox Product Update

Why This Product Update Matters

Honda has identified a critical manufacturing error affecting certain service part Electric Power Steering (EPS) gearbox assemblies in 2022-2024 Honda Civic vehicles. These specific components were not produced according to proper specifications. The core issue is an "incorrect rack stroke" within the EPS gearbox, which can lead to significant "changes in driving dynamics." This means the vehicle's steering response and overall handling characteristics could be negatively impacted. This Product Update, identified by SERVICE BULLETIN #23-089, is crucial for ensuring the proper function of your Honda Civic EPS gearbox and maintaining safe driving conditions.

Symptoms and Potential Impact

While no specific dashboard warning lights or error messages are mentioned in the bulletin, the manufacturing defect in the Honda Civic EPS gearbox can manifest as noticeable "changes in driving dynamics." Owners might perceive differences in steering feel, responsiveness, or stability. These changes stem directly from the "incorrect rack stroke" in the EPS gearbox assembly.

Important Owner Information

Honda emphasizes the importance of this update. If you are not the sole driver of your vehicle, it is critical to "advise all other drivers and passengers of this important information" regarding the potential issue and the need for inspection.

Manufacturer's Remedy

To address this manufacturing error, Honda is implementing a specific repair procedure. An authorized Honda dealer will perform the following steps:

1. Inspection: The dealer will first inspect the EPS gearbox part number label on your vehicle.
2. Replacement (If Necessary): If the inspection reveals that your vehicle's EPS gearbox assembly is affected by the manufacturing error, the dealer will replace the entire Honda Civic EPS gearbox assembly. This replacement will be performed "FREE" of charge.

Honda advises owners to schedule an appointment with an authorized dealer for this service. The estimated time for the total replacement process is approximately 2 hours. However, dealers can provide a more precise estimate, as some vehicles may require a longer service period.

How to Get Your Vehicle Repaired

Owners of affected 2022-2024 Honda Civic vehicles should contact an authorized Honda dealer to schedule an appointment for the inspection and potential replacement of the EPS gearbox assembly. The repair will be completed at no cost to the owner.

For any questions or assistance in locating a Honda dealer, you can contact American Honda's Customer Support & Campaign Center at 1-888-234-2138. You can also visit AskDave.honda.com for virtual assistance or find a dealer online at mygarage.honda.com.

Bulletin Information

This issue is documented under SERVICE BULLETIN #23-089, with DEFECT #6GT and SYMPTOM #DG4 codes for dealer reference.

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Source: NHTSA ID: 11014397