2023-2025 Honda Civic, CR-V, Pilot Rearview Camera INOP

American Honda Motor Co., Inc. (AHM) is actively seeking specific 2023-2025 Honda Civic, CR-V, and Pilot vehicles to investigate a reported rearview camera INOP condition. This investigation aims to understand the root cause of the problem before any repair attempts are made.

Why This Investigation Matters

When a rearview camera is inoperable (INOP), it poses a safety risk by reducing the driver's visibility of the area behind the vehicle, especially when backing up. Honda's proactive investigation into this specific "rearview camera INOP" condition demonstrates their commitment to understanding and resolving potential safety concerns.

Symptoms of the Rearview Camera INOP

Owners of affected vehicles may experience the rearview camera INOP condition, characterized by a "solid black center touch-screen" when the transmission is shifted into reverse. It's important to note that Honda is specifically interested in cases where the screen is completely black and non-functional.

Conditions that are not part of this specific investigation include blurry or black and white center touch-screens, or intermittent rearview camera issues. The camera must be consistently inoperable with a solid black display for the vehicle to qualify for Honda's inspection program.

Vehicles Under Investigation

This investigation by American Honda Motor Co., Inc. focuses on certain vehicles from the 2023 to 2025 model years. The specific models included are:

Year	Make	Model
2023	Honda	Civic
2025	Honda	Pilot
2025	Honda	Civic
2024	Honda	Pilot
2024	Honda	Civic
2023	Honda	Pilot

What Honda is Looking For

Honda is interested in inspecting vehicles that meet specific criteria to ensure the data collected is relevant to the "rearview camera INOP" condition. Your vehicle must meet all of the following requirements:

• The rearview camera must be INOP, meaning it is not intermittent, and displays a "solid black center touch-screen" when the transmission is shifted to reverse. A photo of the black touch-screen is required.
• The center touch-screen must not be blurry or black and white.
• The vehicle must not have been involved in a collision.
• No repair attempts for this specific issue should have been made during the current service visit.

Important Warnings for Owners and Dealers

Do not attempt any repairs for the rearview camera INOP issue before contacting Honda's Technical Information & Support (TIS). Honda explicitly states that they wish to inspect the vehicle prior to any repair attempts to better understand the cause of the condition. Attempting a repair prematurely could disqualify the vehicle from the investigation.

Owner Action: What to Do

If your 2023-2025 Honda Civic, CR-V, or Pilot exhibits the "rearview camera INOP" symptom with a solid black screen when in reverse, you should contact your authorized Honda dealership. The dealership personnel will then need to email Technical Information & Support (TIS) at [email protected] or call them at 800-880-1072 (Monday-Friday, 7am-5pm PST).

When contacting TIS, the dealership will need to provide specific information, including the vehicle's model year, model name, a description of the issue, the VIN, dealer number, your name, best phone number, current mileage, confirmation that the vehicle meets the qualifiers, and a photo of the black center touch-screen. They will also need to provide a DPTS #, which is a dealer-specific tracking number.

As a gesture of appreciation, Honda will provide a VISA gift card to dealer personnel who successfully identify and report a qualifying vehicle that is accepted for the investigation.

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Source: NHTSA ID 11010115