2021-2022 Honda Civic CR-V Display Flickering TSB

Why Honda is Collecting Data

American Honda Motor Co., Inc. (AHM) has issued a PRIORITY/ACTION REQUIRED message to dealerships regarding customer complaints about the center display flickering, flashing, or freezing in certain 2021-2022 Honda Civic and CR-V models. This initiative, identified as "Request for Info: 2020-2022 Civic & CR-V Center Display Flashes," aims to gather comprehensive information about the condition to better understand its underlying cause.

AHM emphasizes the importance of collecting this data before any repair attempts are made. This data collection is crucial for developing an effective solution for the Honda Civic CR-V display flickering issue.

What Owners Should Know

If you own a 2021-2022 Honda Civic or CR-V and are experiencing the center display flickering, flashing, or frozen, it's important to understand that Honda is currently in a data collection phase. This means that a definitive repair procedure may not yet be available. Do not attempt to repair the issue yourself or have an independent shop perform repairs, as this could disqualify your vehicle from the data collection program.

Your dealership will need to confirm that your vehicle meets the specific qualifiers outlined by AHM before proceeding. This process helps Honda engineers pinpoint the exact cause of the Honda Civic CR-V display flickering problem.

How to Report Your Vehicle's Issue

If your vehicle matches the qualifiers, your Honda dealership should contact the Technical Information & Support (TIS) group. They can do this by emailing [email protected] or calling 800-880-1072 (Monday-Friday, 7am-5pm PST).

When contacting TIS, the dealership will need to provide specific information in the email title and body. The email title should include:

• Model Year
• Model Name
• Issue (e.g., "Center Display Flickering")
• VIN

Additionally, the email body should contain:

• Dealer Number
• Your Name
• Best Phone Number to be Reached
• Current Mileage
• DPTS#

As an incentive, AHM offers a VISA gift card to technicians who successfully identify and report a qualifying vehicle that is accepted into the data collection program.

Important Warnings

Owners should be aware of the specific conditions under which Honda is collecting data for this issue. It is crucial that the display is not completely blank or black, and that no repair attempts, including simple battery resets, have been made prior to reporting the issue to your dealership. Failure to meet these conditions may prevent your vehicle from being part of this data collection effort.

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Source: NHTSA ID 10251162