2022 Honda Civic Speaker Distortion Information

Symptoms of Speaker Distortion

Owners of certain 2022 Honda Civic models may experience issues with their vehicle's audio system, specifically a "speaker sound distorted or no sound" condition. This can manifest as crackling, buzzing, muffled audio, or a complete lack of sound from one or more speakers.

Honda's Investigation into Speaker Distortion

American Honda Motor Co., Inc. (AHM) is actively investigating the root cause of the reported "speaker sound distorted or no sound" issue in 2022 Civic vehicles. To gain a comprehensive understanding of this condition, AHM is collecting specific information from affected vehicles before any repair attempts are made. This data collection is crucial for identifying the underlying problem and developing an effective solution.

Important Information for Owners and Dealerships

This communication, identified as a "Request for Info: 2022 Civic Speaker Distortion (ACTION REQUIRED)", is a priority message directly to Honda dealership personnel. It emphasizes that dealers must not attempt any repairs for the speaker distortion or no sound issue until they have contacted Honda's Technical Information & Support (TIS) group. This ensures that valuable diagnostic data is collected accurately.

Key qualifiers for vehicles of interest include:

• The vehicle's trim must be Si, Touring, or Sport Touring.
• The dealership must be able to consistently duplicate the "speaker sound distorted or no sound" issue.
• The speaker assembly must not have been previously replaced.
• No repair attempts for this specific condition should have been made.

Action Required by Dealerships

If a 2022 Honda Civic arrives at a dealership with a customer complaint of "speaker sound distorted or no sound" and meets the specified qualifiers, dealership personnel are instructed to email Technical Information & Support at [email protected] or call 800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will then provide further instructions on how to record vehicle information.

Dealerships must include the following details in their email title:

1. Model Year (e.g., 2022)
2. Model Name (e.g., Civic)
3. Issue (e.g., Speaker Distortion)
4. VIN

The email body should contain:

1. Dealer Number
2. Your Name
3. Best Phone Number to reach you
4. Current Mileage
5. DPTS#

As an incentive, technicians who successfully identify and report a qualifying vehicle that becomes part of the data collection process may receive a Visa gift card from AHM.

What Owners Should Do

If you own a 2022 Honda Civic Si, Touring, or Sport Touring and are experiencing "speaker sound distorted or no sound", it is important to take your vehicle to an authorized Honda dealership. Inform the service advisor about the specific symptoms you are observing. It is crucial that the dealership is aware of this manufacturer communication (NHTSA ID 10233668) and follows Honda's instructions to contact Technical Information & Support before attempting any repairs. This ensures that your vehicle contributes to Honda's investigation, leading to a proper diagnosis and eventual resolution for the Honda Civic speaker distortion issue.

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Source: NHTSA ID: 10233668