2022 Honda Civic Speaker Distortion Information Request

Background: Investigating Honda Civic Speaker Distortion

American Honda Motor Co., Inc. (AHM) has initiated an information request, identified as NHTSA ID 10230592, to gather data on certain 2022 Honda Civic vehicles. The company is actively searching for vehicles experiencing customer complaints related to "speaker sound distorted" or "no sound" conditions. This effort aims to better understand the underlying cause of the issue before any repair procedures are developed or attempted.

Symptoms

Owners of affected 2022 Honda Civic vehicles may notice one of two primary audio issues:

• "speaker sound distorted"
• "no sound"

These symptoms indicate a potential problem with the vehicle's audio system speakers.

Qualifying Conditions for Participation

AHM is specifically interested in 2022 Honda Civic vehicles that meet the following strict criteria for their investigation into the "Honda Civic speaker distortion":

• The vehicle's trim level must be Si, Touring, or Sport Touring.
• The issue of "speaker sound distorted" or "no sound" must be consistently duplicable by a technician.
• The speaker assembly in the vehicle must not have been previously replaced.
• No repair attempts for this specific issue should have been made prior to the information collection.

Important Warnings for Owners

Owners should be aware that American Honda Motor Co., Inc. (AHM) is collecting specific information from qualifying vehicles prior to any repair attempts. This means that if your vehicle meets the criteria for the "2022 Civic Speaker Distortion" investigation, you should not attempt to replace the speaker assembly or undertake any other repairs for this condition. Doing so could disqualify your vehicle from the information collection process and potentially hinder AHM's ability to diagnose the root cause.

What to Do if Your Vehicle Qualifies

If your 2022 Honda Civic exhibits the described symptoms and meets the qualifying conditions, you should contact your local authorized Honda dealership. The dealership's service personnel, specifically the Shop Foreman and Service Advisors, are instructed to handle this request for information. They will need to contact Honda's Technical Information & Support (TIS) department via email at [email protected] or by phone at 800-880-1072 (Monday-Friday, 7am-5pm PST).

When contacting TIS, the dealership will need to provide specific vehicle information, including:

• Model Year (e.g., 2022)
• Model Name (e.g., Civic)
• Issue (e.g., Speaker Distortion)
• Vehicle Identification Number (VIN)

Additionally, the email body should include the dealer number, the technician's name, a best phone number, current mileage, and the DPTS#.

As an incentive, technicians who identify a qualifying vehicle that is accepted for data collection may receive a Visa gift card from AHM.

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Source: NHTSA ID 10230592