2023-2026 BMW X5, X6, X7, XM Control Arm Return

BMW AG has issued Parts Bulletin TEC788 (C32-0925-0646), a critical communication for its dealerships regarding the inspection and return of certain control arm part numbers. This bulletin is primarily a logistical instruction for dealers, ensuring that only correct parts are used and sold.

The BMW control arm return initiative is in response to instances where packages were found to contain incorrect parts. This measure aims to maintain quality control and prevent the installation of non-conforming components in vehicles.

Affected Control Arm Part Numbers

The following specific control arm part numbers are subject to this return bulletin:

• 31 10 8 866 771
• 31 10 8 866 772
• 31 10 8 866 773
• 31 10 8 866 774
• 31 10 8 837 289

Packages containing these part numbers must be inspected. If the package contains the correct part number inside, it is deemed acceptable for use. However, if the package contains a wrong part, it must be returned.

Important Dealer Instructions and Warnings

BMW has issued clear directives to its dealer network concerning these control arms:

• "Affected available inventory must not be sold." This strictly prohibits dealers from selling any of the listed control arm part numbers if they are part of the affected inventory containing incorrect parts.
• "Concerned are all parts delivered and shipped so far containing wrong part inside package. Packages containing correct part number inside are ok for use." This clarifies that the issue is with the contents of the package, not necessarily the package itself, and provides a guideline for determining usability.
• Dealers are instructed to "Please reorder the same part number as needed." once the incorrect parts have been returned, ensuring continuity of supply with correct components.

An example of a non-affected part, which is considered OK, is part number 8866774. This helps dealers distinguish between problematic and acceptable inventory.

Return Procedure Details

Dealers are required to return all affected part(s) to their facing Regional Distribution Center (RDC). The return process involves specific steps:

1. Damage Claim Submission: Submit a return using a YR26 damage claim.
2. Order Reason: Specify the order reason as BM2.
3. Required Information: A valid BMW delivery and delivery item number must be entered into the claim.
4. Bulletin Reference: The bulletin number TEC788 must appear in the text of your TEC claim.
5. Assistance: If the delivery number cannot be located, dealers should submit an IDS ticket to Parts Logistics>Returns>Claims>Quality>Claims for assistance.

This detailed process ensures proper tracking and resolution of the incorrect parts issue. This BMW control arm return process is crucial for maintaining the integrity of BMW's parts supply chain.

Key Dates and Deadlines

Parts Bulletin TEC788 is valid for a specific period, with important deadlines for dealers to adhere to:

• Validity Period: From September 05, 2025, through September 19, 2025.
• Claim Filing Deadline: The deadline for filing a claim under TEC788 is September 19, 2025.
• Return Deadline: All affected parts must be returned to the facing RDC no later than October 03, 2025.

What Owners Should Know

While this bulletin is an internal communication for BMW dealerships and parts logistics, it has implications for owners of 2023-2026 BMW X5, X6, X7, and XM models. If you are expecting service that involves the replacement of control arms, it's important to be aware of this BMW control arm return action. This ensures that your vehicle receives the correct, high-quality parts it requires.

If you have concerns about a recent control arm replacement or are scheduled for such service, you may wish to discuss this bulletin with your BMW service center. They can confirm that the correct part numbers have been ordered and installed, avoiding any potential issues arising from the previously mispackaged parts.

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Source: NHTSA ID: 11024225