2025 BMW X5, X6, X7 Tension Strut Return TEC783
BMW Parts Bulletin TEC783 instructs dealers to return specific tension strut part numbers (31 10 8 866 771, 31 10 8 866 772, 31 10 8 866 773, 31 10 8 866 774) for 2025 BMW X5, X6, and X7 vehicles. The issue involves "wrong part number label inside package" and requires immediate action to ensure…
Gilt auch für
- BMW X6
- 2025
- BMW X7
- 2025
BMW AG has issued Parts Bulletin TEC783 (Bulletin #: C32-0825-0644) to address an issue with certain tension strut part numbers for 2025 BMW X5, X6, and X7 vehicles. This bulletin mandates the inspection and return of specific parts to ensure that only correctly labeled components are used.
This BMW tension strut return is crucial for maintaining the quality and integrity of replacement parts within the BMW service network. It highlights the importance of accurate part identification in vehicle repairs.
Important Warnings
BMW has issued a critical warning regarding affected inventory:
- "Affected available inventory must not be sold."
This means that any parts identified as affected by this bulletin must be immediately removed from sale and returned. Dealers are also advised that "All parts must be returned to your facing RDC no later than September 18, 2025."
What's Being Returned
The core issue prompting this BMW tension strut return is the presence of a "wrong part number label inside package" for certain tension strut components. This labeling error can lead to incorrect parts being used if not identified and corrected.
BMW AG has requested the inspection and return of the following part numbers:
- 31 10 8 866 771
- 31 10 8 866 772
- 31 10 8 866 773
- 31 10 8 866 774
Parts containing the correct part number label are deemed suitable for use and are not subject to this return.
Identifying Affected Parts
To help identify the affected parts, the bulletin provides examples of both incorrect and correct part labeling. For instance, a part with part number (p/n) 8866774 might have an internal label showing "CN BMW 3112 8833466 01," indicating it is an affected part (NOT OK). In contrast, a part with p/n 8866772 might have an internal label showing "MX BMW 3112 8866772 01," indicating it is a non-affected part (OK).
Return Procedure Summary
Dealers must return all affected part(s) to their respective Regional Distribution Center (RDC). The return process requires submitting a YR26 damage claim with the order reason BM2. It is essential to include a valid BMW delivery and delivery item number in the claim. Additionally, the bulletin number TEC783 must appear in the text of the TEC claim. If the delivery number cannot be located, an IDS ticket should be submitted to Parts Logistics>Returns>Claims>Quality>Claims for assistance.
Deadlines
BMW Parts Bulletin TEC783 is valid from August 21, 2025, through September 04, 2025. The deadline for filing a claim under TEC783 is September 04, 2025. All affected parts must be returned to the RDC no later than September 18, 2025.
Source: NHTSA ID 11022870
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Frequently Asked Questions
- What is BMW Parts Bulletin TEC783 about?
- BMW Parts Bulletin TEC783 (Bulletin #: C32-0825-0644) is an instruction for dealers to inspect and return specific tension strut part numbers due to a "wrong part number label inside package" issue. This ensures that only correctly identified parts are used for service and repairs.
- Which BMW models are affected by the TEC783 tension strut return?
- This parts bulletin applies to 2025 BMW X5, X6, and X7 models. The affected tension strut part numbers are 31 10 8 866 771, 31 10 8 866 772, 31 10 8 866 773, and 31 10 8 866 774.
- What is the issue with the tension struts mentioned in TEC783?
- The issue is that some tension strut parts were delivered and shipped with a "wrong part number label inside package." This means the label on the part itself does not match the expected part number, which could lead to incorrect parts being installed.
- What should dealers do with affected parts under TEC783?
- Dealers must not sell affected inventory. They are required to return all affected parts to their Regional Distribution Center (RDC) by September 18, 2025, using a YR26 damage claim with order reason BM2 and including TEC783 in the claim text. They should then reorder the correct part numbers as needed.
What BMW X5 owners report
Counted from the records in our database across 27 model years.
- 3,423
- Owner complaints
- 114
- Recalls
- 1,651
- Service bulletins
- 120
- Crashes reported
- 159
- Fires reported
- 132
- Injuries reported
The 2025 model year
63 complaints, the 24th most of 27 model years on file. Owners reported 9 crashes, 1 fire and 5 injuries for this year, which also has 5 recalls on file.
Complaints by model year
| 2001 | 160 | |
|---|---|---|
| 2006 | 195 | |
| 2008 | 235 | |
| 2009 | 157 | |
| 2011 | 331 | |
| 2012 | 295 | |
| 2013 | 162 | |
| 2015 | 152 | |
| 2019 | 194 | |
| 2025 | 63 |
Most-reported systems
- Engine — 749
- Air Bags — 663
- Electrical System — 587
- Power Train — 475
- Fuel/Propulsion System — 335
Latest recalls for the 2025 model year
- 26V422000 — Service Brakes, Hydraulic (Jul 2026)
- 24V697000 — Electronic Stability Control (Esc) (Sep 2024)
- 24V345000 — Seat Belts (May 2024)
Recent owner reports
The contact owned a 2025 BMW X5. The contact stated that while driving at an undisclosed speed, the vehicle independently accelerated and became uncontrollable.
Read owner complaints →I was driving my 2025 BMW X5 sDrive40i at approximately 60 mph when the vehicle in front of me stopped abruptly. I immediately applied the brake pedal firmly in an attempt to make an emergency stop.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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