2025 BMW X5, X6, X7 Tension Strut Return TEC783

BMW AG has issued Parts Bulletin TEC783 (Bulletin #: C32-0825-0644) to address an issue with certain tension strut part numbers for 2025 BMW X5, X6, and X7 vehicles. This bulletin mandates the inspection and return of specific parts to ensure that only correctly labeled components are used.

This BMW tension strut return is crucial for maintaining the quality and integrity of replacement parts within the BMW service network. It highlights the importance of accurate part identification in vehicle repairs.

Important Warnings

BMW has issued a critical warning regarding affected inventory:

• "Affected available inventory must not be sold."

This means that any parts identified as affected by this bulletin must be immediately removed from sale and returned. Dealers are also advised that "All parts must be returned to your facing RDC no later than September 18, 2025."

What's Being Returned

The core issue prompting this BMW tension strut return is the presence of a "wrong part number label inside package" for certain tension strut components. This labeling error can lead to incorrect parts being used if not identified and corrected.

BMW AG has requested the inspection and return of the following part numbers:

• 31 10 8 866 771
• 31 10 8 866 772
• 31 10 8 866 773
• 31 10 8 866 774

Parts containing the correct part number label are deemed suitable for use and are not subject to this return.

Identifying Affected Parts

To help identify the affected parts, the bulletin provides examples of both incorrect and correct part labeling. For instance, a part with part number (p/n) 8866774 might have an internal label showing "CN BMW 3112 8833466 01," indicating it is an affected part (NOT OK). In contrast, a part with p/n 8866772 might have an internal label showing "MX BMW 3112 8866772 01," indicating it is a non-affected part (OK).

Return Procedure Summary

Dealers must return all affected part(s) to their respective Regional Distribution Center (RDC). The return process requires submitting a YR26 damage claim with the order reason BM2. It is essential to include a valid BMW delivery and delivery item number in the claim. Additionally, the bulletin number TEC783 must appear in the text of the TEC claim. If the delivery number cannot be located, an IDS ticket should be submitted to Parts Logistics>Returns>Claims>Quality>Claims for assistance.

Deadlines

BMW Parts Bulletin TEC783 is valid from August 21, 2025, through September 04, 2025. The deadline for filing a claim under TEC783 is September 04, 2025. All affected parts must be returned to the RDC no later than September 18, 2025.

Source: NHTSA ID 11022870