2024 BMW Personal eSIM Malfunction SIB 65 36 24

BMW has released Service Action SIB 65 36 24 to address a Personal eSIM malfunction affecting various 2024 BMW models. This service action aims to correct software issues that can prevent the proper operation of the Personal eSIM feature and related functionalities.

Symptoms of a Personal eSIM Malfunction

Owners of affected vehicles may experience several issues related to the Personal eSIM functionality. These include:

• "Personal eSIM does not finish the set-up process in the vehicle"
• "Telephone function via eSIM is not possible"
• "WiFi Hotspot function cannot be used"
• "Streaming video service via the BMW Theater Screen is not possible"

It is important to note that this specific customer complaint typically does not generate any fault memory entries in the vehicle's diagnostic system.

Cause of the Malfunction

The root cause of the 2024 BMW Personal eSIM malfunction has been identified as unfavorable software within the vehicle. A software update is required to resolve these operational problems.

Important Warnings for Owners

Owners should be aware of specific conditions related to this service action:

• If your vehicle has already downloaded the required Remote Software Update (RSU) software but has NOT YET installed it, programming must be carried out via RSU as described in the service procedure. If the RSU software update is not available in your vehicle or is an older version than 11.2024/40, your dealer will proceed with an alternative programming method.
• During any programming procedure, a BMW-approved battery charger/power supply (specifically referenced as SI B04 23 10) must always be connected to the vehicle. This ensures stable voltage during the software update process.

Repair Procedure Summary

The correction for the 2024 BMW Personal eSIM malfunction involves programming the complete vehicle to update its software. The primary method is a Remote Software Update (RSU), with an alternative option using the ISTA diagnostic system if RSU is not feasible.

1. Remote Software Update (RSU)

Dealers will first check the vehicle's current I-level and available RSU version. The target RSU software version is 11.2024/40 or higher, which is equivalent to I-Level 24-11-540. If the vehicle's System Settings app shows that RSU software version 11.2024/40 or higher is available for installation, the RSU process will be initiated. The installation typically takes approximately 30 minutes. After the update, the dealer will verify that software version 11/2024.40 or higher has been successfully installed.

2. Programming via ISTA

If the RSU software update is not available in the vehicle or if the available RSU version is lower than 11.2024/40, the dealer will use the ISTA (Integrated Service Technical Application) system. This involves programming the vehicle to I-level 24-11-540 or higher, utilizing ISTA 4.50.4x (released early December 2024). The ISTA programming procedure includes connecting a battery charger and the programming system, determining the measures plan, and working through the necessary control unit programming and encoding. ISTA will automatically reprogram and code all programmable control modules to their latest software versions. After programming, a vehicle test will be performed, and any fault memory will be cleared.

Required Tools or Parts

For this service action, a BMW-approved battery charger/power supply, identified by SI B04 23 10, is required during the programming process to maintain stable voltage.

Claim Information

For reimbursement, dealers will use Repair Code 0065960400 for programming control units related to the HU - Personal eSIM. Various labor operation codes are available depending on whether the programming is performed as a standalone service or in conjunction with other repairs. For instance, labor operation 00 77 799 covers programming and encoding with a vehicle test, while 00 77 827 is for a vehicle software update via RSU.

---

Source: NHTSA ID: 11012097