2021 BMW ConnectedDrive Service Disruption TSB
A manufacturer communication (NHTSA ID 10206692) addresses disruptions in BMW ConnectedDrive services for 2021 models. The issue stems from a missing parameter in the telematics control unit (ATM2) SIM card, affecting network connectivity in areas with poor coverage.
S'applique également à
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- 2021
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Understanding the ConnectedDrive Service Disruption
BMW has issued a manufacturer communication, identified as NHTSA ID 10206692, to address potential disruptions in BMW ConnectedDrive services for certain 2021 models. This issue can manifest as a 2021 BMW X5 ConnectedDrive service disruption, primarily affecting the vehicle's ability to maintain a stable connection to mobile provider networks, particularly in areas where network coverage is already weak.
Symptoms of ConnectedDrive Disruption
Owners may experience a "disruption in BMW ConnectedDrive services." This means that features relying on the vehicle's telematics system, such as emergency calls, remote services, real-time traffic information, or concierge services, may not function correctly or reliably. The problem is more pronounced in locations with insufficient mobile network coverage.
The Root Cause: Telematics Control Unit (ATM2)
The core of this issue lies within the telematics control unit (ATM2) and its integrated SIM card. BMW identified that a crucial parameter is missing from the SIM card's configuration. This missing parameter prevents the ATM2 unit from properly connecting to various mobile providers' networks, leading to the observed service disruptions. The telematics control unit (ATM2) is essential for maintaining the vehicle's connectivity features.
What Owners Should Do
If you own a 2021 BMW model and are experiencing a 2021 BMW X5 ConnectedDrive service disruption or similar issues with your ConnectedDrive services, it is recommended to contact your authorized BMW dealership. While the manufacturer communication 10206692 does not detail a specific repair procedure, such issues typically require a software update or a configuration adjustment to the telematics control unit (ATM2) to correct the missing SIM card parameter. Your dealership will be able to diagnose the exact cause and apply the necessary fix.
Important Note
BMW is NOT notifying consumers directly about this particular manufacturer communication. Owners should be proactive in checking their vehicle's ConnectedDrive functionality and contacting their dealer if they suspect an issue. This type of communication differs from a recall, as it addresses a service functionality rather than a direct safety defect requiring a mandatory owner notification.
Source: NHTSA Manufacturer Communication 10206692
Frequently Asked Questions
- What is the problem described in manufacturer communication 10206692?
- Manufacturer communication 10206692 addresses a "disruption in BMW ConnectedDrive services" caused by a missing parameter in the SIM card of the telematics control unit (ATM2), leading to poor network connectivity.
- Which BMW models are affected by this ConnectedDrive issue?
- This issue affects various 2021 BMW models, including the X5, X7, M3, 330e, M340i, 430i, X6, 540i, M235i, M4, Z4, M8, M5, 530e, 840i, M760i, 228i, 330i, 740i, 530i, M550i, X3, X4, M440i, and M850i.
- What should I do if my 2021 BMW X5 ConnectedDrive service is disrupted?
- If you experience a 2021 BMW X5 ConnectedDrive service disruption, you should contact your authorized BMW dealership. They can diagnose the issue with the telematics control unit (ATM2) and apply the necessary software or configuration update.
- Will BMW notify me about this ConnectedDrive service disruption?
- No, BMW is not directly notifying consumers about this manufacturer communication. Owners should proactively monitor their ConnectedDrive services and contact their dealer if they notice any issues.
What BMW X5 owners report
Counted from the records in our database across 27 model years.
- 3,423
- Owner complaints
- 114
- Recalls
- 1,651
- Service bulletins
- 120
- Crashes reported
- 159
- Fires reported
- 132
- Injuries reported
The 2021 model year
112 complaints, the 14th most of 27 model years on file. Owners reported 10 crashes, 3 fires and 7 injuries for this year, which also has 12 recalls on file.
Communication and Equipment and Electrical System, the system this article covers, accounts for 598 of 3,423 complaints (17%), including 39 for 2021.
Complaints by model year
| 2001 | 160 | |
|---|---|---|
| 2006 | 195 | |
| 2008 | 235 | |
| 2009 | 157 | |
| 2011 | 331 | |
| 2012 | 295 | |
| 2013 | 162 | |
| 2015 | 152 | |
| 2019 | 194 | |
| 2021 | 112 |
Most-reported systems
- Engine — 749
- Air Bags — 663
- Electrical System — 587
- Power Train — 475
- Fuel/Propulsion System — 335
Latest recalls for the 2021 model year
- 22V267000 — Visibility (Apr 2022)
- 21V156000 — Seats (Mar 2021)
- 21V096000 — Back Over Prevention (Feb 2021)
Recent owner reports about communication and equipment and electrical system
My 2021 BMW X5 xDrive40i Sport (112,000 miles) intermittently fails to start, occurring on approximately 80% of start attempts, and displays the message "Repeat Start Attempt." The issue first occurred on September 8, 2026, while the vehicle was parked at my…
Read owner complaints →The starter motor malfunctioned, which then prevented the car from starting when it was hot. It could only be started after it had completely cooled down. Additionally, the fault code indicated that there was a problem with the starter motor.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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