2022 BMW iX Comfort Entry Function Not Working
Some 2022 BMW iX vehicles may experience an issue where the "Comfort Entry" function, designed to move the seat for easier entry/exit, cannot be activated or deactivated. This is addressed by a software update.
Symptoms of the 2022 BMW iX Comfort Entry Issue
Owners of certain 2022 BMW iX vehicles may notice that the "Comfort Entry" function is not operating as intended. This feature is designed to retract the seat by 20 mm when buckling and unbuckling, providing easier entry and exit from the vehicle. The primary symptom is the inability to either activate or deactivate this "Comfort Entry" function through the Multifunctional Display's seat menu. This means the seat will not automatically adjust for comfort entry/exit, and owners cannot control its behavior. This specific issue is detailed in a manufacturer communication, NHTSA ID 10227574, concerning the 2022 BMW iX manufacturer_communication.
Diagnosis and Trigger Conditions
The problem with the "Comfort Entry" function is linked to the vehicle's software. Specifically, vehicles with I level I020-22-07-520 are identified as having this potential issue. The condition manifests when the "Comfort Entry" function cannot be toggled on or off within the vehicle's infotainment system settings. This indicates a software-related malfunction preventing proper control over the seat's automatic adjustment feature.
Repair Procedure Summary
To resolve the issue where the "Comfort Entry" function cannot be activated or deactivated, a software update is required. While the specific bulletin number is not provided, the manufacturer communication indicates that the problem is present with I level I020-22-07-520. This suggests that updating the vehicle's software to a newer version or applying a specific patch will correct the malfunction in the ELECTRICAL SYSTEM:SOFTWARE component affecting the SEATS:FRONT ASSEMBLY:POWER ADJUST. This update ensures the "Comfort Entry" function operates as designed, allowing owners to activate or deactivate it as desired.
What Owners Should Do
If you own a 2022 BMW iX and are experiencing problems with the "Comfort Entry" function not activating or deactivating, it is recommended to contact your authorized BMW dealership. Explain the symptoms you are experiencing with the "Comfort Entry" function. The dealership will be able to diagnose the vehicle and apply the necessary software update to resolve the issue. Since this is a manufacturer communication regarding a software-related fix, it is typically covered under warranty. This addresses the 2022 BMW iX manufacturer_communication.
Source: NHTSA ID: 10227574
Frequently Asked Questions
- What is the "Comfort Entry" function in my BMW iX?
- The "Comfort Entry" function is a feature in your BMW iX designed to make entering and exiting the vehicle easier by retracting the seat by 20 mm when you buckle or unbuckle your seatbelt.
- Why can't I activate or deactivate the "Comfort Entry" function in my 2022 BMW iX?
- Some 2022 BMW iX vehicles with I level I020-22-07-520 may have a software issue that prevents the "Comfort Entry" function from being activated or deactivated through the Multifunctional Display's seat menu.
- How is the "Comfort Entry" function issue resolved?
- The issue is resolved by a software update performed at an authorized BMW dealership. This update addresses the malfunction in the vehicle's electrical system software.
- Is the repair for the "Comfort Entry" function covered under warranty?
- Typically, software-related fixes addressed by manufacturer communications like this one are covered under the vehicle's warranty. It is best to confirm with your BMW dealership.
What BMW iX owners report
Counted from the records in our database across 5 model years.
- 120
- Owner complaints
- 12
- Recalls
- 204
- Service bulletins
- 34
- Crashes reported
- 2
- Fires reported
- 19
- Injuries reported
The 2022 model year
32 complaints, the 3rd most of 5 model years on file. Owners reported 3 crashes, 0 fires and 0 injuries for this year, which also has 11 recalls on file.
Seats and Electrical System, the system this article covers, accounts for 36 of 120 complaints (30%), including 11 for 2022.
Complaints by model year
| 2022 | 32 | |
|---|---|---|
| 2023 | 38 | |
| 2024 | 34 | |
| 2025 | 13 | |
| 2026 | 3 |
Most-reported systems
- Electrical System — 34
- Forward Collision Avoidance — 29
- Vehicle Speed Control — 17
- Power Train — 14
- Air Bags — 13
Latest recalls for the 2022 model year
- 25V395000 — Electrical System (Jul 2025)
- 25V470000 — Electrical System (Jul 2025)
- 23V449000 — Electrical System (Jun 2023)
Recent owner reports about seats and electrical system
Continually get a power loss error while driving and accelerating. Took to BMW dealership and not able to clear error after having the car for a over month.
Read owner complaints →Power loss, dash went black and loss of drive power. This failure has occurred twice and I more fully documented each failure to BMW. When was the last time this occurred? August 28th 2.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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