2024 BMW 330i Incorrect Driver Profile TSB

Symptoms

Owners of the 2024 BMW 330i may experience an issue where the vehicle automatically selects an incorrect driver profile upon entry. This can lead to the driver's seat adjusting to the wrong position, which can be inconvenient and potentially uncomfortable for the driver.

Cause

According to BMW, the root cause of the BMW 330i incorrect profile selection is unfavorable software residing within the vehicle's head unit. This software glitch prevents the system from accurately identifying and loading the correct driver profile linked to the user entering the vehicle.

Diagnosis

To diagnose this issue, technicians must first determine the vehicle's current I-level (Integrated Level) using either the AIR (Aftersales Information Research) or AWP (Aftersales Workplace) applications. If the I-level is already at S18A-24-07-525 or a more recent version, programming is not required, and standard diagnostic procedures should be followed.

Repair Procedure Summary

If the vehicle's I-level is lower than S18A-24-07-525, the head unit requires programming. The repair involves updating the vehicle's software to I-level S18A-24-07-525 or higher, utilizing ISTA 4.48.1x or a newer version (released June 25, 2024). The general steps for this software update include:

1. Connecting a BMW-approved battery charger to the vehicle to maintain stable voltage during the process.
2. Connecting the programming system (ISTA 4) to the vehicle.
3. Determining the necessary measures plan for the update.
4. Accepting and fully working through the measures plan, which involves programming, encoding, and enabling the relevant control units.
5. Following any specific rework lists provided.
6. Performing a vehicle test and clearing any stored fault memory after the programming is complete.

After the programming and encoding procedure is finished, technicians must verify the functionality of the system to ensure the BMW 330i incorrect profile issue is resolved.

Important Warnings and Owner Information

BMW emphasizes that during any programming or encoding procedure, a BMW-approved battery charger/power supply (referenced in SI B04 23 10) must always be connected to the vehicle. This prevents potential issues due to voltage drops during the critical software update process. ISTA is designed to automatically reprogram and code all programmable control modules that do not have the latest software, ensuring a comprehensive update.

Owners should be aware that if this software solution is applied outside of any open Technical Campaigns, it is typically covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks, or the BMW Certified Pre-Owned Program.

Labor Operations and Repair Codes

This Service Information Bulletin (SIB) 65 20 24 specifies Repair Code 6512580200, identified as a "Headunit High HU-H Software error / internal device fault." For warranty claims, specific labor operations are provided:

• 00 00 006: Carrying out vehicle test (Main work)
• 00 00 556: Carrying out vehicle test (Plusposition work) - used if a Main labor code for another repair is being claimed.
• 61 21 528: Supporting voltage of the vehicle electrical system / recharging vehicle battery
• 61 00 006:* Carrying out vehicle diagnosis, ABL (Work time)
• 00 58 500:* Diagnosis Worktime Flat Rate (2 FRU)
• 61 00 730: Program/encode control unit(s), includes deleting the fault memory

When multiple Technical Campaigns are open, the programming and encoding procedure should only be invoiced once. Technicians are advised to select one of the open Technical Campaigns that includes these labor operation codes to update the vehicle to the required I-level.

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Source: NHTSA ID: 11005243