2024-2026 Audi MMI Main Menu Tiles Missing TSB 2075629

Audi has released Technical Service Bulletin (TSB) 91 PSS MIB3, identified as number 2075629, to address a software-related concern in various 2024-2026 models. This bulletin specifically highlights instances where the MMI (Multi Media Interface) main menu fails to display app tiles, presenting a limited interface to the driver.

The TSB, dated January 16, 2025, supersedes an earlier bulletin, Group 91 number 24-75, from October 30, 2024. It serves as a Pending Service Solution (PSS) to inform technicians and owners about the ongoing investigation into this display anomaly, emphasizing that no immediate repairs are necessary.

Symptoms of Missing MMI Tiles

Owners of affected Audi vehicles may observe that the MMI main menu does not display any app tiles. Instead, the center display only shows a restricted set of information. This includes the "Top bar with time and icons," the "Left menu (shortcut) bar," and "Bottom center page markings ('slider')."

If a user attempts to interact with the icons in the left menu bar when the display is in this state, the system may respond sluggishly. This issue is reported to occur intermittently, meaning it may not always be present when the vehicle is started or driven.

Technical Background

Audi has identified the root cause of the "Audi MMI main menu tiles missing" issue as a software problem within the MIB3 system. This indicates that the functionality is not impaired by a faulty hardware component but rather by an error in the vehicle's operating software.

Important Warnings and What Not to Do

Audi explicitly advises against attempting any repairs or replacing components for this condition. The TSB states, "Do not replace any components for this condition since this will not resolve the customer's concern." Furthermore, a caution note warns, "Replacing parts or attempting repairs will not fix the problem. Unjustified labor / replacement parts will be charged back. Invoicing under warranty is not permitted."

This means that any efforts by dealerships to replace MMI units or other electrical components will not only fail to resolve the missing tiles but will also not be covered under warranty. Owners should be aware of this directive to avoid unnecessary costs or service interventions.

Audi's Current Status and Future Plans

Audi is actively reviewing this matter, and an analysis is expected to be completed by the end of Q1 2025, though this timeline is subject to change. For new vehicles, Audi has implemented a production solution. The complaint regarding the "Audi MMI main menu tiles missing" will no longer occur in vehicles produced in calendar week (CW) 25/24 or later.

What Owners Should Do

If you experience the "Audi MMI main menu tiles missing" issue in your 2024-2026 Audi, you should explain the situation to your Audi service center. Technicians are instructed to create a Pending Service Solutions (PSS) record in the PSS application via AccessAudi. This action helps Audi track the prevalence of the issue and contributes to their ongoing review process.

At this time, no repairs are necessary or recommended. Owners will be advised if any specific action or remedy is determined to be needed following Audi's analysis.

Revision History

This Technical Service Bulletin has undergone several revisions:

• Revision 1 (October 16, 2024): Initial publication of the bulletin.
• Revision 2 (October 30, 2025): The header was revised to include the e-tron GT model, and the expected decision date for service was updated.
• Revision 3 (January 16, 2025): The production solution was revised with an updated implementation date, and the expected decision date for service was also updated.

NHTSA ID: 11013727