2019-2026 Audi Ceramic Brake Repair Authorization TSB

Audi has released Technical Service Bulletin (TSB) 2034143/10, dated November 22, 2023, which provides a specific authorization process for addressing concerns related to ceramic brakes in various high-performance models. This TSB is an update to previous guidance, superseding TSB Group 46 number 23-46 dated June 20, 2023.

The TSB emphasizes a structured approach for diagnosing and authorizing any Audi ceramic brake repair, particularly for noise-related issues. It covers a wide range of models equipped with ceramic brakes from model years 2019 to 2026.

Purpose of the TSB

This TSB serves as a repair authorization process rather than a fix for a known defect. Audi states that no changes have been made to production, as no widespread issue has been identified with the ceramic brakes themselves. Instead, the bulletin aims to gather information and ensure proper diagnosis when a customer reports a concern. By requiring contact with the Audi Technical Assistance Center (TAC) before any parts are replaced, Audi seeks to assist in diagnosing potential issues and prevent unnecessary component replacements.

When to Contact Audi Technical Assistance Center (TAC)

Any time a repair related to the ceramic brakes is required, a TAC ticket must be opened. This is a mandatory step before proceeding with any service. The TSB specifically instructs technicians to contact a TAC consultant before undertaking any repairs, especially if the concern involves noise from the ceramic brakes.

Diagnostic Steps for Ceramic Brake Concerns

If you experience an issue with your Audi's ceramic brakes, particularly noise, your service technician will follow a specific diagnostic procedure:

1. Verify the Concern: The technician will first confirm the reported issue.
2. Brake Acoustic Questionnaire: If your vehicle is still within its New Vehicle Limited Warranty, a detailed brake acoustic questionnaire must be completed.
3. Sound Recording and Frequency Analysis: For noise-related concerns, a sound recording and frequency analysis must be obtained. This process is to be performed according to the guidelines specified in TSB 2051095, titled "46 Audi frequency analysis."
4. TAC Ticket Submission: The completed questionnaire and sound recording must be attached to the TAC ticket. This information is crucial for Audi to help determine the root cause of the noise and assist in resolving the concern.
5. Consultation Before Repair: It is critical that a TAC consultant is contacted before any actual repairs are initiated. This ensures that Audi's technical experts can provide guidance and authorization based on the diagnostic data collected.

Important Warnings

Owners and technicians should be aware of two key points outlined in TSB 2034143/10:

• Warranty Coverage: This TSB is informational only and is explicitly stated as not applicable to any Audi Warranty. This means the procedures outlined are for diagnostic and authorization purposes, and warranty coverage for the actual repair will be determined separately.
• No Premature Part Replacement: The TSB's technical background emphasizes contacting TAC before replacing any parts. This is to ensure that the issue is correctly identified and that parts are not replaced unnecessarily, which could lead to additional costs or failure to resolve the underlying problem.

Owner Action

If you own a 2019-2026 Audi model with ceramic brakes and are experiencing any concerns, especially noise, it is essential to bring your vehicle to an authorized Audi service center. Inform them about the issue, and they will initiate the process outlined in TSB 2034143/10. This involves opening a TAC ticket and following the required diagnostic steps before any Audi ceramic brake repair is performed. This process ensures that your vehicle receives the correct diagnosis and that any necessary repairs are authorized by Audi's technical support.

NHTSA ID: 10245694