2023 Audi e-tron GT Charging Port Door Malfunction TSB

Owners of 2023 Audi e-tron GT and RS e-tron GT vehicles may experience problems with their charging port doors. This can manifest as the door not opening or closing properly, or the vehicle's driver information system (DIS) showing an incorrect status for the door. Audi has issued Technical Service Bulletin (TSB) 55 24 97 2070578/2 to provide guidance to technicians on diagnosing and repairing this specific issue.

Symptoms

Owners of affected 2023 Audi e-tron GT models might notice several issues related to the charging port door. The most common complaints include the charging port door not opening or closing as expected. Additionally, the vehicle's driver information system (DIS) may display an inaccurate status for the charging port door, showing it as open when closed, or vice-versa.

Specifically, customers have reported that "The status (open/closed) of the charging port door(s) is displayed incorrectly in the driver information system (DIS)" and that "The charging port door(s) cannot be opened/closed."

Diagnosis and Trigger Conditions

Upon inspection, technicians may find that the status of one or both charging port doors is not being detected correctly by the vehicle's systems. The root cause is often identified as a deviating charging port door actuator or a charging port door that is physically stuck. This technical background indicates a mechanical issue with the actuator mechanism responsible for operating the door.

Repair Procedure Summary

To resolve the issue with the 2023 Audi e-tron GT charging port door, technicians are instructed to replace the affected charging port door actuator(s) and the corresponding charging port door insert(s). This repair must be performed according to the detailed instructions provided in the Elsa Repair Manual. The TSB 55 24 97 2070578/2 specifies that only the components confirmed to be faulty should be replaced.

Required Parts

To perform the repair, specific parts may be required. Technicians should consult their Parts Department and/or ETKA for the latest information and availability. The following part numbers are referenced in the TSB:

• Actuator: 9J1962625B (Quantity: 01 or 02)
• Insert: 4J3821241D (Quantity: 00 or 01)
• Insert: 4J3821242D (Quantity: 00 or 01)
• Fasteners: As needed per the Repair Manual (See ETKA/ELSA)

Important Warnings

Audi has issued a specific notice regarding replaced components. "Any replaced actuator(s) and insert(s) will be requested for analysis." This indicates that Audi is collecting failed parts for further investigation, likely to improve future designs or understand failure modes better.

Warranty Information

This TSB outlines the warranty claim process for the charging port door issue. The claim type is 110, covering vehicles up to 48 months or 50,000 miles. For Audi Certified Pre-Owned (CPO) vehicles, the G10 claim type applies, requiring owner verification. If the vehicle is outside of warranty coverage, this Technical Service Bulletin 55 24 97 2070578/2 serves as informational guidance only.

The Service Number associated with this repair is 5544, and the Damage Code is 0017. Labor operations include removing and reinstalling the fuel filler door and the fuel door positioning motor. Diagnostic time and road test procedures are listed with no allowance (0 TU). All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review.

Owner Action

If you own a 2023 Audi e-tron GT or RS e-tron GT and are experiencing issues with your charging port door not opening, closing, or displaying an incorrect status, it is recommended to schedule an appointment with an authorized Audi service center. Inform them about the symptoms you are experiencing and mention Technical Service Bulletin 55 24 97 2070578/2. The repair involves replacing the faulty charging port door actuator and insert, which should resolve the problem.

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Source: NHTSA ID: 11002969