2023 Audi e-tron GT Charging Port Door Not Opening/Closing TSB

Audi has issued Technical Service Bulletin (TSB) 2070578/2 to address concerns regarding the Audi e-tron GT charging port door on certain 2023 models. This bulletin, which supersedes TSB 23-75 dated June 6, 2023, provides diagnostic and repair procedures for situations where the charging port door fails to operate correctly.

Owners of affected 2023 Audi e-tron GT and RS e-tron GT vehicles may experience problems with the charging port door, impacting their ability to charge the vehicle and potentially causing inconvenience. This TSB aims to provide a clear solution for technicians to resolve these issues.

Symptoms

Owners of the 2023 Audi e-tron GT may notice several issues related to the charging port door. These symptoms can directly affect the usability of the charging system and the vehicle's information display.

Customer reports often include:

• "The status (open/closed) of the charging port door(s) is displayed incorrectly in the driver information system (DIS)."
• "The charging port door(s) cannot be opened/closed."

Upon workshop inspection, technicians may find:

• "The status of one or both charging port doors is not detected correctly."
• "The charging port door actuator(s) deviates."
• "The charging port door(s) is stuck."

Technical Background

The root cause of these charging port door malfunctions is typically identified as a deviation in the charging port door actuator. This deviation can lead to the charging port door(s) becoming stuck, preventing proper opening or closing. The incorrect operation then leads to the inaccurate status display in the driver information system.

Audi's production solution for this issue involves process optimization, indicating improvements made during manufacturing to prevent this problem in newer vehicles.

Repair Procedure Summary

To resolve the Audi e-tron GT charging port door issue, technicians are instructed to replace the affected charging port door actuator(s) and the corresponding charging port door insert(s). This procedure must be performed in strict accordance with the detailed instructions found in the Elsa Repair Manual.

The repair process involves several labor operations, including removing and reinstalling the fuel filler door and the fuel door positioning motor. Specifically, labor operations such as 5537 1905 (Fuel filler door remove + reinstall) and 5544 1955 (Fuel door positioning motor remove + reinstall) are referenced. For vehicles requiring replacement of two fuel door positioning motors, labor operation 5544 2099 is specified, which includes the removal and installation of two fuel filler doors.

This repair, outlined in TSB 2070578/2, ensures that the new components function correctly, restoring proper charging port door operation and accurate status reporting.

Required Parts and Tools

Technicians will need specific parts to complete this repair. The primary components to be replaced are the charging port door actuator and insert(s).

Key part numbers include:

• Actuator: 9J1962625B (quantity 01 or 02)
• Insert: 4J3821241D (quantity 00 or 01)
• Insert: 4J3821242D (quantity 00 or 01)

Additionally, fasteners, bolts, nuts, and screws as needed for the repair must be sourced according to the Elsa Repair Manual and ETKA/ELSA systems. No special tools are specifically listed beyond standard workshop equipment and access to Audi's repair manuals.

Important Warnings

Audi has issued a specific notice regarding replaced components. Technicians are advised that "Any replaced actuator(s) and insert(s) will be requested for analysis." This indicates Audi's interest in collecting and studying the failed parts to further understand the issue and potentially improve future designs or repair procedures.

Warranty Coverage

This repair is generally covered under Audi's New Vehicle Limited Warranty for up to 48 months or 50,000 miles, whichever comes first. For Audi Certified Pre-Owned (CPO) vehicles, coverage may also apply under the G10 program, subject to owner verification. If the vehicle is outside of any applicable warranty, this Technical Service Bulletin serves as informational guidance only, and repair costs would typically be the owner's responsibility. All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual.

Owner Action

If you own a 2023 Audi e-tron GT or RS e-tron GT and are experiencing issues with your charging port door not opening, closing, or displaying an incorrect status, it is recommended to contact your authorized Audi dealership. Inform them about the symptoms you are experiencing and mention Technical Service Bulletin 2070578/2. The dealership will be able to diagnose the problem and perform the necessary repairs using the outlined procedure.

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Source: NHTSA ID: 11002900