2022-2023 Audi e-tron GT HV Heater Service Action 82C9

Understanding Service Action 82C9

Audi has released a revised Campaign Circular, identified as Service Action 82C9, concerning the Electric Passenger Compartment High-Voltage (HV) Heater in certain 2022-2023 Audi e-tron GT and RS e-tron GT models. This communication, dated January 24, 2024, is primarily for dealer personnel, providing updated information regarding this service action.

Service Action 82C9 addresses a potential issue where the HV heater may cease to function correctly. This is an important component for maintaining cabin comfort, especially in colder climates. The revision indicates that Audi is actively managing and refining the process for addressing this specific concern.

Symptoms of Audi e-tron GT Heater Failure

Owners of affected 2022-2023 Audi e-tron GT vehicles may experience an Audi e-tron GT heater failure, where the electric passenger compartment high-voltage heater stops working. This issue is more likely to occur under specific conditions. These include frequent, prolonged use of the heater on a high setting, or if the vehicle's battery is frequently charged in low ambient temperatures.

Consequently, this Audi e-tron GT heater failure is more prevalent in regions with consistently cold environmental conditions. It is important to note that while the HV heater may be affected, the waste heat scavenging heat pump remains operational, meaning some level of heating capability may still be present, though potentially diminished.

What's New in This Revision

This latest revision to Service Action 82C9 brings several updates. Audi has added additional VINs (Vehicle Identification Numbers) to the criteria for this service action, meaning a broader range of vehicles may now be included. Furthermore, updates have been made to the sections covering "Parts claiming" and "Work instructions."

These revisions are crucial for dealers, ensuring they have the most current information for diagnosing and repairing the Audi e-tron GT heater failure. Updated work instructions help technicians perform the repair efficiently and correctly, while revised parts claiming procedures ensure proper warranty processing.

Important Notes for Dealers

Audi explicitly instructs dealer personnel to review the revised circular thoroughly. This ensures that everyone involved in campaign-related responsibilities is aware of the updated procedures available in ELSA and the Service References tool in Elsa2Go. Dealers are also advised to discard any previously printed paper copies and replace them with the most current version.

This directive highlights the importance of using up-to-date information to accurately address customer concerns and perform necessary repairs related to the high-voltage heater. Owners should be confident that their dealership is working with the latest guidance from Audi.

Next Steps for Owners

If you own a 2022-2023 Audi e-tron GT or RS e-tron GT and experience an Audi e-tron GT heater failure or have concerns about your vehicle's heating system, it is recommended to contact your authorized Audi dealership. They will be able to check if your vehicle is covered under Service Action 82C9 and perform any necessary inspections or repairs according to the latest Audi guidelines.

Source: NHTSA ID: 10249240