2022-2023 Audi e-tron GT Swivel Joint Grease TSB 2068702/3

Symptoms

Owners of 2022-2023 Audi e-tron GT and RS e-tron GT models may visually observe grease emerging from the sleeve of the swivel joint. This typically occurs on the lower suspension link, affecting either the left or right side of the vehicle.

This condition is primarily a visual complaint and is not usually noticed by the owner without the vehicle being on a lifting platform for inspection. If you see Audi e-tron GT swivel joint grease on your lower suspension links, this TSB provides guidance.

Technical Background

During the assembly of suspension components, such as the wheel bearing housing and suspension link, grease may emerge from the sleeve when these components are bent or moved. The sleeve is designed to form a seal only after the wheel bearing housing is fully bolted on.

Under normal operating conditions, the grease can become liquid due to heat. This makes it appear as though the sleeve is leaking, even though it is a normal characteristic of the assembly process. This explains why you might see Audi e-tron GT swivel joint grease in this area.

Important Warnings for Owners

Audi Technical Service Bulletin 40 24 71 2068702/3 includes crucial information for both technicians and owners:

• Do not replace any components. This TSB explicitly states that replacing components is not necessary to resolve this visual complaint.
• It is not necessary to reapply grease to the sleeve. Adding more grease will not address the underlying cause or improve the situation.
• If your vehicle is outside of its warranty period, this Technical Service Bulletin is for informational purposes only. Any diagnosis or repair costs would be at the owner's expense.

Repair Procedure Summary

For the visual complaint of Audi e-tron GT swivel joint grease, the recommended service procedure is straightforward and does not involve component replacement. The steps are as follows:

1. Inspect the underbody: A technician will inspect the underbody of the vehicle, specifically looking for grease emerging from the sleeve of the swivel joint on the lower suspension link.
2. Clean the affected area: The technician will clean any visible grease from the affected area.
3. Check the sleeve for damage: A thorough inspection of the sleeve for any actual damage is performed.
4. Release the vehicle: Once cleaned and inspected, and if no damage is found, the vehicle can be released.

This TSB, identified as 40 24 71 2068702/3, supersedes an earlier bulletin, Group 40 number 23-65, dated June 29, 2023. The latest revision (Revision 3, dated January 12, 2024) updated the model year information.

Warranty Information

Warranty claims related to this issue are processed under specific guidelines:

• Claim Type 110: Applicable for vehicles up to 48 months or 50,000 miles.
• Claim Type G10: Used for CPO (Certified Pre-Owned) covered vehicles, requiring verification of owner status.
• Service Number: 4036
• Damage Code: 0010
• Labor Operations:
  • 4017 2999: Clean and check 1 suspension link (20 Time Units)
  • 4017 3099: Clean and check 2 suspension links (30 Time Units)
• Diagnostic Time: GFF, with no allowance (0 Time Units).

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual.

Owner Action

If you observe Audi e-tron GT swivel joint grease on your vehicle's lower suspension links, or if a technician points it out during routine service, it is important to understand that this is often a normal visual characteristic. There is no need to proactively replace components. If you have concerns, you should consult with an authorized Audi service center. They can perform the inspection and cleaning procedure outlined in TSB 40 24 71 2068702/3.

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Source: NHTSA ID: 10249147