2021-2025 Audi Q8 Headlight Parts Return SM 52-2024

Audi has issued Special Notice SM 52-2024, a parts circular dated September 3, 2024, aimed at parts managers and inventory personnel. This notice details a mandatory return procedure for specific headlight units to ensure that only the most current and compliant parts reach customers, improving overall inventory quality. This affects certain headlight components for the 2021-2025 Audi Q8 and RS Q8 models. Owners searching for information regarding an Audi Q8 headlight return should review this notice.

Affected Headlight Parts

This special notice specifically targets two headlight material numbers for return:

• 4M8-941-113 (Headlight)
• 4M8-941-781 (Headlight)

These part numbers are associated with the headlight assemblies of the affected Audi Q8 and RS Q8 vehicles. The notice also references an example part number 4M8.941.0862, which is an LED headlight unit.

Identifying Returnable Headlights

To determine if a headlight unit needs to be returned as part of Special Notice SM 52-2024, two key criteria must be checked: the production date and the presence of a 'Green Mark'.

Headlights are considered 'good' and should not be returned if they meet either of the following conditions:

• They have a production date of 31.05.2024 (May 31, 2024) or later.
• They are marked with a 'Green Mark', regardless of their production date.

Conversely, parts that must be returned are those with a production date prior to May 31, 2024, and without a 'Green Mark'. The production date is typically found printed on the headlight unit, as illustrated in the provided example image (e.g., '21.05.24 03:43:00'). The 'Green Mark' is a distinct visual indicator on the part itself.

Important Dealer Information and Warnings

This Special Notice SM 52-2024 includes critical information for dealers regarding the return process:

• Return Deadline: All inventory of the above-listed material numbers must be returned to your facing Parts Distribution Center (PDC) no later than 9/24/2024.
• Non-Acceptance Policy: "Items returned after the above-mentioned date WILL NOT be accepted on any type of return/buyback."
• Re-ordering: "Please re-order required new materials using the same part number." This ensures that compliant parts are obtained for future service or sales.

Return Procedure Summary

Dealers are required to follow specific claims procedures to ensure proper credit for returned parts. This process is crucial for managing the Audi Q8 headlight return effectively:

1. File a Claim: File a separate "Claim with Return" and select "Dir Sup. Req. Return" under the item type. Complete dealer comments with the Special Notice Number (SM 52-2024) and Parts Circular number referenced in the document.
2. Review Parts On Command: The following day, review "Parts On Command" for the Delivery List document. Contact your facing PDC if any problems or delays arise.
3. Prepare Return Label: Enter your 40000XXXXX delivery document number onto a "YELLOW DEPOT REQUEST RETURN" label.
4. Adhere Label: Securely adhere the "YELLOW DEPOT REQUEST RETURN" label to the package(s) containing the returned parts.
5. Include Documentation: Place one copy of the Delivery Document inside the package with the returned part(s).

This detailed procedure ensures that the return is processed correctly, allowing for prompt credit and improved inventory levels of compliant headlight components.

NHTSA ID: 11009265