2021-2025 Audi Q8 Headlight Parts Return SM 52-2024

What this Notice Means for Audi Parts Managers

Audi has released Special Notice SM 52-2024, a critical communication for parts managers regarding inventory management. This notice, dated September 3, 2024, outlines a requirement to return certain headlight units to ensure that only the correct and highest-quality parts reach customers. This proactive measure aims to improve customer satisfaction and streamline inventory levels. This Audi Q8 headlight parts return initiative highlights specific criteria for identifying which headlight units must be returned from dealer inventory.

Affected Headlight Part Numbers

This special notice specifically targets two headlight material numbers. Parts managers should review their current inventory for these items. The affected part numbers are:

• 4M8-941-113 (Headlight)
• 4M8-941-781 (Headlight)

These part numbers are crucial for identifying the units subject to this return directive. The notice emphasizes the importance of accurate identification to comply with the Audi Q8 headlight parts return policy.

Identifying Headlights for Return

To determine which headlight units must be returned, parts managers need to check two key identifiers: the production date and the presence of a 'Green Mark'.

Headlights are considered acceptable and do not need to be returned if they meet either of the following conditions:

• They have a production date of May 31, 2024 (31.05.2024) or later.
• They feature a visible 'Green Mark' on the part, regardless of the production date.

Conversely, headlight units that must be returned are those with a production date prior to May 31, 2024, and that do not have a 'Green Mark'. An example image provided in the notice illustrates how to locate both the production date, typically in a DD.MM.YY format (e.g., "21.05.24 03:43:00"), and the 'Green Mark', which appears as a green dot on the part. This visual guide is essential for accurate sorting of inventory.

Headlight Return Procedure

Audi has outlined a specific claims procedure for returning the identified headlight units under Special Notice SM 52-2024. Following these five steps ensures proper credit and efficient processing:

1. File a Claim: File a separate "Claim with Return" by selecting "Dir Sup. Req. Return" under the item type. Ensure to complete your dealer comments with the Special Notice Number and Parts Circular number referenced in this document.
2. Review Parts On Command: The following day, review "Parts On Command" for the Delivery List document. Contact your facing Parts Distribution Center (PDC) if you encounter any problems or delays.
3. Enter Document Number: Enter your 40000XXXXX delivery document number onto a "YELLOW DEPOT REQUEST RETURN label".
4. Adhere Label: Adhere the "YELLOW DEPOT REQUEST RETURN label" securely to the package(s) containing the returned parts.
5. Include Delivery Document: Include one copy of the Delivery Document with the returned part(s) inside the package.

Important Warnings for Parts Managers

Parts managers should be aware of critical deadlines and re-ordering instructions related to this Audi Q8 headlight parts return.

• Return Deadline: "Items returned after the above-mentioned date WILL NOT be accepted on any type of return/buyback." The deadline for returning the specified headlight units to your facing PDC is "no later than 9/24/2024".
• Re-ordering Parts: If new materials are required to replenish inventory, please re-order them using the "same part number". This indicates that the issue pertains to specific production batches, not the part design itself.

Source: NHTSA ID 11009235