2024-2025 Audi myAudi App Remote Start Error TSB

Owners of various 2024-2025 Audi models, including the 2024 Audi Q8 myAudi app remote start users, may encounter difficulties when attempting to activate their vehicle's remote start feature through the myAudi application. This issue is specifically noted in Technical Service Bulletin (TSB) 91 24 96 2073585/1, issued by Audi on April 4, 2024.

Symptoms

Customers report two primary symptoms related to this issue:

• Remote Start Failure with Error Message: When attempting to use the remote start function via the myAudi app, the process fails, and an error message appears on the screen stating, "Timestamp Error has occurred." This is often accompanied by a more detailed notification like, "Could not activate remote start" and "A time stamp error is active. Please try again. If the problem persists, please contact Audi Customer Service. Error: E:RS.PA.38 (231206220156)."
• Face ID Incompatibility: Apple Face ID cannot be used to activate the remote start feature within the myAudi app, even if it is enabled for other app functions.

These symptoms directly impact the convenience and functionality of the preconditioning with remote start feature in affected Audi vehicles.

Technical Background

The root cause of this problem lies within the iOS version of the myAudi application. The myAudi app includes a feature that allows users to substitute the standard 4-digit app PIN with Apple's Face ID for authentication. When this Face ID feature is activated in myAudi app versions 4.23 or older, it creates an incompatibility that prevents the remote start function from working correctly.

Initially, customers experiencing this issue were advised to disable the Face ID feature within the app to restore remote start functionality. However, Audi has since released an updated version of the myAudi app that permanently resolves this conflict. The issue was officially addressed with the release of myAudi app version 4.24 on March 21, 2024.

Repair Procedure Summary

The solution for the 2024 Audi Q8 myAudi app remote start issue, as outlined in TSB 91 24 96 2073585/1, is straightforward and can be performed by the vehicle owner.

1. Update the myAudi App: Customers should download and install the latest version of the myAudi app from the Apple App Store. Ensure the app is updated to version 4.24 or newer. This update contains the necessary fixes to resolve the "Timestamp Error has occurred" and Face ID incompatibility for remote start.

No dealer visit or specialized tools are required for this resolution. The update is applied directly to the mobile application, not the vehicle's software.

Important Warnings

Audi Technical Service Bulletin 91 24 96 2073585/1 is provided for informational purposes only. This means that the issue described, and its resolution, are generally not applicable for coverage under any Audi Warranty. Owners are responsible for updating their mobile applications.