2017-2025 Audi Headliner/Sunroof Rattle TSB 2044417/11

Owners of various 2017-2025 Audi models, including the 2021 Audi Q8, may experience a rattling noise emanating from the headliner or sunroof area. This issue is specifically addressed by Audi Technical Service Bulletin (TSB) 70 24 89 2044417/11, which supersedes TSB 70 24 86 dated January 30, 2024. This bulletin provides a detailed procedure for technicians to diagnose and resolve the "Noises from headliner/sunroof area."

Symptoms

The primary symptom reported by customers is a "rattle is heard from the headliner area." This noise typically originates from the headliner or sunroof region of the vehicle.

Technical Background

Audi has identified that these noises can be caused by movement in the clips that attach the headliner to the sunroof frame. Additionally, movement between various components of the sunroof frame itself can contribute to the rattling. To address this, a production solution has been implemented where felt material is added to points of contact in newer vehicles.

Diagnosis and Repair Procedure

To diagnose and repair the headliner rattle, a technician will first perform a test drive, ideally with the customer present, to duplicate the noise. Applying pressure to areas of the headliner around the perimeter of the sunroof can help confirm the source of the noise.

The repair procedure outlined in TSB 70 24 89 2044417/11 involves the following steps:

1. Headliner Removal: The headliner is carefully removed to gain access to the clips and sunroof frame.
2. Webbing Adhesive Tape Application (Clips): Webbing adhesive tape (part number D 004350A2) is applied underneath the headliner clips. These clips are located around the sunroof opening, as illustrated in the bulletin (Figure 1. Location of the headliner to sunroof frame clips and Figure 2. Location of the webbing adhesive tape application).
3. Clip Reinstallation: The clips are then reinstalled securely (Figure 3. Clips reinstalled).
4. Webbing Adhesive Tape Application (Sunroof Frame Lip): Additional webbing adhesive tape is applied to the sunroof frame lip at each clipping point (Figure 4. Application area on sunroof frame area of clip engagement).
5. Webbing Adhesive Tape Application (Sunroof Frame Plates): The bulletin identifies two additional contact points at the front sunroof frame plates that can be a source of noise (Figure 5. Areas of the sunroof frame to be isolated with webbing adhesive tape). Webbing adhesive tape is applied between the sections of these sunroof frame plates on both the right and left sides (Figure 6. Webbing adhesive tape applied between the side and front sunroof frame plates).
6. Final Test Drive: A final test drive is performed to ensure the noise has been eliminated, confirming the successful resolution of the 2021 Audi Q8 headliner rattle.

Required Parts and Tools

The primary part required for this repair is:

• D 004350A2: Webbing Adhesive Tape (Quantity: 0.1)

Technicians should also consult ETKA and ELSA for any additional fasteners, bolts, nuts, and screws as needed per the repair manual.

Warranty Information

This repair is generally covered under Audi's warranty for vehicles up to 48 months or 50,000 miles, whichever occurs first (Claim Type 110). If your vehicle is outside of this warranty period, the information provided in this Technical Service Bulletin is for informational purposes only.

The warranty claim details are as follows:

• Service Number: 7084
• Damage Code: 0020
• Labor Operations:
  • Headliner remove + reinstall: 7084 09XX or 7084 19XX (refer to SRT for associated operations)
  • Apply fleece tape to headliner clips and sunroof frame plates: 7084 2499 (30 Time Units)
• Diagnostic Time:
  • GFF: No allowance (0 Time Units)
  • Road test prior to the service procedure: 0121 0002 (10 Time Units)
  • Road test after the service procedure: 0121 0004 (10 Time Units)
• Claim Comment: "As per TSB 2044417/10"

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit.

Revision History

This Technical Service Bulletin, 70 24 89 2044417/11, dated March 13, 2024, supersedes previous versions. Specifically, it supersedes TSB Group 70 number 24-86, which was dated January 30, 2024. Earlier revisions include:

• Revision 11: Updated warranty claim types.
• Revision 10 (January 30, 2024): Revised header to add models and model years.
• Revision 9 (April 25, 2023): Updated labor operations for warranty.

What Owners Should Know

If you are experiencing a rattling noise from your headliner or sunroof, especially a 2021 Audi Q8 headliner rattle, it is recommended to schedule an appointment with an authorized Audi service center. They can perform the diagnostic and repair procedure outlined in TSB 70 24 89 2044417/11 to resolve the issue.

---

Source: NHTSA ID: 10255562