2019-2025 Audi Q8 / SQ8 / RS Q8 Milky/Cloudy Windows TSB

Audi has issued Technical Service Bulletin 64 23 96 2062828/3 to address customer concerns regarding the appearance of rear side windows in certain 2019-2025 Audi Q8, SQ8, and RS Q8 models. This TSB aims to clarify that a milky or cloudy appearance on these windows is a normal characteristic and not a manufacturing defect. Owners searching for "Audi Q8 milky windows" will find this information helpful in understanding the nature of this visual phenomenon.

Symptoms

Owners may observe that the rear door and/or rear side windows exhibit a "milky/cloudy in appearance." This visual effect is often described as the "Rear door and/or side windows are cloudy/milky in appearance" and can be seen in various lighting conditions, particularly depending on the position of the sun and the viewing perspective. Figure 1 in the original bulletin visually illustrates this cloudy/milky appearance on the rear side windows.

Diagnosis and Trigger Conditions

The condition is typically identified by a customer stating that their "Rear door and/or side windows are cloudy/milky in appearance." Workshop findings confirm this concern can be duplicated through visual inspection. The appearance is a characteristic of the windows themselves and is not indicative of a fault or damage.

Service Procedure Summary

For the condition of "milky/cloudy in appearance" on the rear side windows, Audi's Technical Service Bulletin 64 23 96 2062828/3 outlines a clear service procedure:

1. Do not perform any repairs. Any attempts to repair this cosmetic concern will not resolve the inherent characteristic and may be denied under warranty.
2. Instruct the customer that this condition is normal and not a defect. Technicians are advised to communicate to the owner that the milky or cloudy appearance is an expected and compliant characteristic of the vehicle's windows.

Important Warnings for Owners

Owners should be aware of specific instructions provided by Audi regarding this window appearance:

• Do not perform any repairs. The TSB explicitly states, "Do not perform any repairs. Any repairs for this concern may be denied." This means that seeking a repair for this condition is unnecessary and could result in out-of-pocket expenses if attempted.
• This condition is normal and not a defect. Owners will not receive a notification for a recall or service action related to this, as it is not considered a fault.

Technical Background

The milky or cloudy appearance of the rear door and/or rear side windows is a visual characteristic that can vary depending on external factors like sunlight and viewing angle. Despite this appearance, Audi confirms that these windows are "fully compliant with the series approval status" and are "not defective." This means the windows meet all manufacturing and safety standards.

TSB Revision History

Technical Service Bulletin 64 23 96 2062828/3 is the third revision of this bulletin, superseding previous versions to provide updated information. It supersedes Technical Service Bulletin Group 64 number 22-84, which was dated April 16, 2022.

• Revision 3 (November 16, 2023): This latest revision updated the header, modified the customer statement in the Condition section, revised the Technical Background, and updated the Service instructions.
• Revision 2 (April 16, 2022): This revision primarily focused on updating the header to include additional model years.
• Revision 1 (April 2, 2021): This was the initial publication of the bulletin. This revision history demonstrates Audi's ongoing effort to clarify the nature of the "Audi Q8 milky windows" concern for both technicians and owners.

Warranty Information

This Technical Service Bulletin 64 23 96 2062828/3 is designated as informational only. As the described condition is not a manufacturing defect, it is "not applicable to any Audi Warranty" claims. This reinforces that no warranty coverage will be provided for attempts to "fix" this normal characteristic.

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Source: NHTSA ID: 10245640