2021-2023 Audi Alternator Part Return Notice SM 49-2023

What This Notice Is About

Audi has issued Special Notice SM 49-2023, an internal communication dated October 12, 2023, directed at parts managers and inventory personnel. The primary purpose of this notice is to ensure the correct alternator part is in circulation and installed in vehicles, thereby improving the level of parts that reach Audi customers. Specifically, it addresses the return of an incorrect alternator part number, 4N1-903-028-B, which may have been inadvertently received by dealerships. This proactive measure is crucial for maintaining the quality and reliability of parts supplied for 2021-2023 Audi A6, A7, Q7, and Q8 models. Ensuring that only the correct components are used helps prevent potential issues down the line, upholds vehicle performance standards, and minimizes service disruptions. The focus of this notice is to streamline the inventory process and correct any discrepancies in parts delivery to maintain high service standards.

Affected Part Numbers

The core of Special Notice SM 49-2023 revolves around two specific alternator part numbers. The correct alternator part, intended for installation in affected Audi vehicles, is identified as 4N1-903-028. This is the component intended for installation in affected Audi vehicles. The incorrect part, which must be returned, is labeled 4N1-903-028-B.

Dealers are instructed to carefully inspect parts received, particularly those associated with delivery note 36003714. The notice includes visual aids to help distinguish between the correct and incorrect parts. The correct part label clearly shows "4N1 903 028" and "GENERATOR ALTERNATOR," while the incorrect part label includes the "B" suffix, appearing as "4N1.903.028 B." This diligent inspection process is vital to prevent the incorrect part from being used in service or sales, ensuring that every 2021-2023 Audi A6, A7, Q7, and Q8 receives the proper component for any Audi Q8 alternator part return.

Dealer Actions for Part Returns

To facilitate the return of the incorrect alternator part number 4N1-903-028-B, Audi has outlined a specific, multi-step procedure for dealerships. Dealers must return their inventory of these incorrect material numbers to their facing Parts Distribution Center (PDC) no later than November 2, 2023. Adhering to this deadline is critical for prompt credit and to ensure the accuracy of parts reaching customers. The return process involves the following steps:

1. File a Claim: Dealers must file a separate "Claim with Return" by selecting "Dlr Sup. Req. Return" under the item type.
2. Complete Comments: Dealer comments must be completed, referencing the Special Notice Number (SM 49-2023) and the Parts Circular number.
3. Review Delivery List: Review "Parts On Command" the following day to obtain the Delivery List document. Any problems or delays should be communicated to the facing PDC.
4. Labeling: Enter the 40000XXXXX delivery document number onto a YELLOW DEPOT REQUEST RETURN label.
5. Adhere Label: The YELLOW DEPOT REQUEST RETURN label must be securely adhered to the package(s) containing the returned parts.
6. Include Document: One copy of the Delivery Document must be included with the returned part(s).

This structured approach ensures that all incorrect parts are properly identified, documented, and returned, preventing further distribution and ensuring the integrity of the parts supply chain.

Important Warnings for Dealers

Audi has issued specific warnings regarding the return process to ensure compliance and proper inventory management. Dealers should be aware of the following:

• "Items returned after the above-mentioned date WILL NOT be accepted on any type of return/buyback." This emphasizes the strict deadline of November 2, 2023, for all returns.
• "Please re-order required new materials using the same part number." This instruction clarifies that if a replacement part is needed, the correct part number (4N1-903-028) should be used for re-ordering, not the incorrect one.

These warnings highlight the importance of timely action and correct part identification to avoid financial loss and ensure that the correct components are available for service.

NHTSA Source: PARTS CIRCULAR, Special Notice SM 49-2023