2021-2022 Audi 24iO Camshaft Position Sensor Service Action Update

Audi has announced a revision to its Emissions Service Action 24iO, which pertains to camshaft position sensors in various 2021-2022 Audi models. This communication, dated March 9, 2023, is an internal dealer notice primarily focused on administrative updates rather than a new technical procedure. The revision ensures that Audi dealerships have the most current information for processing claims related to this important service action.

Understanding Emissions Service Action 24iO

Emissions Service Action 24iO is an existing campaign initiated by Audi to address potential issues related to camshaft position sensors. These sensors are critical components in your vehicle's engine, playing a vital role in monitoring the precise position of the camshafts. Accurate camshaft position data is essential for optimal engine timing, efficient fuel combustion, and effective emissions control. Malfunctions in these sensors can lead to various engine performance issues, reduced fuel efficiency, and may trigger emissions-related warning lights on the dashboard. A service action, unlike a recall, is typically a proactive measure by the manufacturer to improve vehicle performance or address potential issues before they become widespread problems.

Details of the Revision for Audi 24iO Camshaft Position Sensors

The March 9, 2023 revision to the Audi 24iO camshaft position sensors service action specifically updates the claim entry instructions for dealerships. This means Audi has provided revised guidelines to its service centers on how to properly process warranty claims associated with the 24iO campaign. These updates are crucial for ensuring that all repairs performed under this service action are correctly documented and that dealerships are appropriately compensated for their work. Proper claim processing helps maintain the efficiency and effectiveness of the service action program.

Dealerships are instructed to refer to the updated circular published in ELSA and ServiceNet for complete information. ELSA (Electronic Service Information System) and ServiceNet are Audi's internal platforms that provide technicians and service staff with comprehensive technical data, repair procedures, and administrative guidelines. The communication explicitly advises dealerships to "discard any paper copies you may have printed and ensure they are replaced with the most current version," highlighting the importance of using up-to-date information for accurate processing of the Audi 24iO camshaft position sensors service action. This particular revision is identified by the internal document number 24iO_REV20230309.

Important Note for Owners

This document is an internal Audi dealer communication and is not directly sent to vehicle owners. It serves to inform dealerships about administrative changes to an existing service action concerning the Audi 24iO camshaft position sensors. While the update is administrative, it indirectly benefits owners by ensuring that dealerships are equipped with the correct procedures for handling the service action, which can lead to smoother and more accurate service experiences.

If you own a 2021-2022 Audi model and have concerns about your vehicle's camshaft position sensors or believe your vehicle may be affected by Emissions Service Action 24iO, it is recommended to contact your authorized Audi dealership. They can check your vehicle's Vehicle Identification Number (VIN) to determine if it is covered by this service action and if any actions are required for your specific vehicle.

NHTSA ID: 10233635