2021-2022 Audi Virtual Cockpit White Sheen TSB 2065932/1

Audi has released Technical Service Bulletin (TSB) 2065932/1, dated January 31, 2022, to address a specific display issue affecting various 2021-2022 Audi models equipped with the Audi Virtual Cockpit Gen 2+. This TSB, also identified as 90 22 42 2065932/1, provides a solution for owners experiencing a white sheen on their virtual cockpit display. If your Audi virtual cockpit has a white sheen, this document outlines the symptoms, the underlying cause, and the recommended repair.

Symptoms

Owners may observe that the Audi virtual cockpit white sheen covers either the entire screen or only partial sections. Despite this visual anomaly, the display content remains visible and functional through the white sheen, indicating a cosmetic rather than a complete operational failure.

Technical Background

According to Audi, the Audi virtual cockpit white sheen is caused by an internal hardware issue within the virtual cockpit unit itself. This is not a software glitch but a component defect. Audi implemented optimized hardware in the virtual cockpit production process starting January 1, 2022, meaning vehicles manufactured on or after this date should not exhibit this particular issue.

Repair Procedure Summary

To resolve the Audi virtual cockpit white sheen condition, technicians are instructed to replace the instrument cluster, which is identified as control unit J285 (address word 0017). The repair process involves several key steps:

1. Documentation: Before any work begins, the technician must take clear photos of the affected area. These photos need to include a date stamp and VIN reference, be in focus, and have sufficient lighting. These images are then uploaded to the DOC-IT system with the repair order.
2. Instrument Cluster Replacement: The instrument cluster (J285) is replaced following the detailed instructions in the Elsa repair manual. It is crucial that the replacement part has a production date of January 1, 2022, or newer, to ensure the updated hardware is installed.

Required Parts and Tools

The primary component required for this repair is a new instrument cluster. Technicians should consult their Parts Department and/or ETKA for the latest information and part bulletins. The TSB specifies:

• Instrument Cluster: Quantity 01 (Part number to be determined via ETKA)
• Fasteners, Bolts, Nuts, and Screws: As needed per the repair manual (Refer to ETKA/ELSA for specifics)

Warranty Information

Warranty claims for this repair are handled under specific conditions. For eligible vehicles, the claim type is 110, covering vehicles up to 48 months or 50,000 miles. For Audi Certified Pre-Owned (CPO) vehicles, the claim type is G10, requiring verification of owner eligibility. The Service Number for this operation is 9025, and the Damage Code is 0040. The labor operation for