2021 Audi myAudi App Oil Level Implausible TSB

Symptoms

Owners of certain 2021 Audi models equipped with a connected gateway may notice that the "oil level display is greyed out in the myAudi app" or that the "oil level in the myAudi app is implausible." This means the app either fails to show the oil level reading or presents data that seems incorrect or incomplete. For example, the oil level indicator might appear as a blank or disabled field within the application interface.

It is important to note that while the myAudi app may show this issue, the oil level display in the vehicle's Multi-Media Interface (MMI) system functions normally. The MMI display will accurately show that the oil level is within specification, indicating that the problem is isolated to the mobile application's data presentation, not the vehicle's actual oil level or its internal monitoring system.

Technical Background

Audi Technical Service Bulletin 91 20 39 (also referenced as 2061490/1) identifies the root cause of this problem as a backend issue within the Audi connect system. This backend problem can lead to synchronization issues under certain situations, preventing the myAudi app from correctly retrieving and displaying the oil level data from the vehicle's connected gateway.

The discrepancy between the app and the MMI display confirms that the vehicle's sensors and internal systems are operating correctly. The issue lies with the data transfer and processing on Audi's server side, which affects how information is presented to the user through the myAudi application.

What Owners Should Know

Audi has confirmed that no repairs are necessary for the vehicle itself to address the "oil level in the myAudi app is implausible" condition. The problem is not a mechanical or software defect within your 2021 Audi model.

The service bulletin states that the Audi connect backend will be improved. This update is expected to resolve the synchronization issues causing the implausible oil level display in the myAudi app. The improvements were scheduled for implementation in Q1/2021. Owners should ensure their myAudi app is updated to the latest version once available.

Important Warnings

This Technical Service Bulletin (TSB) 2061490/1 is informational only. It is not a recall and does not require any physical repair or service action on your vehicle. Furthermore, this TSB is not applicable to any Audi Warranty claims, as it pertains to a backend service issue rather than a vehicle component failure.

Do not attempt to seek a vehicle repair for this specific symptom, as it will not resolve the underlying backend synchronization problem. The actual oil level in your vehicle is correctly displayed in the MMI and is not affected by this app-related issue.

Owner Action

If you own a 2021 Audi and experience the "oil level display is greyed out in the myAudi app" or an implausible reading, rest assured that your vehicle's oil level is likely correct as indicated by the MMI system. There is no immediate action required on your part regarding your vehicle.

Owners are advised to monitor their myAudi app for updates and check for improved functionality after Q1/2021. If the issue persists beyond that timeframe, ensure your app is fully updated. For any concerns about your actual engine oil level, always refer to the in-car MMI display or consult your authorized Audi service center.

Source: NHTSA ID 10183484