2021 Audi Q8/SQ8/RS Q8 Delivery Guidelines

This manufacturer communication provides the official 2021 Audi Q8 delivery guidelines for the Q8, SQ8, and RS Q8 models. It serves as a comprehensive checklist for dealerships to ensure vehicles meet Audi's quality standards before customer delivery and to facilitate a thorough customer orientation experience. The guidelines cover everything from initial vehicle inspection to explaining advanced driver assistance systems and infotainment features.

Pre-Delivery Inspection Checklist

The 2021 Audi Q8 delivery guidelines begin with a detailed delivery inspection to ensure the final vehicle quality. Key steps include:

• Initial Vehicle Quality Checks: This involves inspecting the exterior for any damage, dings, dents, or surface scratches. The vehicle must be equipped as specified, with all accessories installed, and the interior checked for cleanliness, grease marks, and proper floor mat placement.
• Tire Pressure Monitoring System (TPMS): Technicians must ensure tire pressures are set to "normal customer load" conditions and calibrate (store) the Tire Pressure Monitoring System (TPMS) prior to delivery. Any defects found during this inspection must be repaired before the customer takes possession of the vehicle.

Customer Orientation Topics

The guidelines emphasize a thorough customer orientation, covering various aspects of the vehicle. Dealerships are instructed to complete myAudi registration, Audi connect trial activation, and key user verification. Customers must agree to Audi connect Terms & Conditions and set their 4-digit S-PIN in the myAudi smartphone app.

Initial Setup and Connectivity

Customers should be oriented on key features such as Voice Recognition, the Navigation System, BLUETOOTH® mobile phone pairing, and the Audio System (with smartphone integration). This also includes setting up myAudi registration, Audi connect trial, and Key User Pairing, ensuring the customer has agreed to Audi connect Terms & Conditions and set their 4-digit S-PIN in the myAudi smartphone app.

Vehicle Controls and Features

Demonstrations include the instrument cluster, driver information systems, steering wheel controls, and operation of exterior and interior lights. Other topics cover Ambient LED interior lighting settings, automatic climate control, door locks/keyless entry, and the Trunk/Hatch/Tailgate – Hard to Open/Close feature. Owners should also be familiarized with power outlets, the glove box, power windows (including power retention, one-touch up/down, and pinch protection), power-adjustable and heated side mirrors, manual rear-side window sunshades, the panoramic sunroof, auto-dimming interior rear view mirror with digital compass, HomeLink® garage door opener, power soft-closing doors, and the electric rear window defogger.

Steering and Seating

Customers should be shown how to operate the multifunction steering wheel, adjust the tilt and telescopic steering column, use steering wheel mounted shift paddles, and operate the heated steering wheel (if equipped). Seating demonstrations include adjusting seats, using heated and ventilated front and rear seats, understanding the split-fold rear seat, locating LATCH child seat-mounting points, and accessing the spare tire and cargo floor. The "Passenger Side Airbag Off" light and massage seat functions (if equipped) are also covered.

Infotainment Systems

The orientation covers MMI® controls and basic functionality, including customization options, Bang & Olufsen® sound systems, MMI® Navigation plus, MMI® touch with handwriting recognition, CD/DVD, SD card slot, SiriusXM® Satellite Radio, HD Radio™, voice control (requiring EULA acceptance), BLUETOOTH® wireless technology, Audi smartphone interface (Apple® CarPlay and Google™ Android Auto), Audi connect® features (CARE, Wi-Fi®, 4G LTE), Nav-Data-Update processes, and setting the clock.

Driver Assistance Systems

Vehicle systems like the idle start/stop efficiency system, electromechanical parking brake, and Tire Pressure Monitoring System (TPMS) are reviewed. Driver assistance features include Audi advanced key, windshield wiper and washer functions, Parking system plus with 3D top view camera system (360° view, four cameras, four front and rear acoustic sensors), various cruise control features (Adaptive Cruise Assist, Turn Assist, Intersection Assist, Traffic Jam Assist, Predictive Efficiency Assist, Active lane assist, Traffic sign recognition), Audi pre sense® (basic, 360, plus), Audi drive select, Audi side assist (Rear Cross Traffic Alert, Vehicle exit warning), High-beam assistant, Head-up display, and Night vision assistant.

Owner's Documents and Support

Customers receive their owner's manual, MMI® manual, and other manuals. The Quick Questions & Answers Guide is reviewed, and the Audi Technology website (www.auditechnology.com) is introduced for tutorials. The Tire Warranty Booklet and Warranty & Maintenance Booklet are explained, with the latter requiring a VIN label and PDI stamp. The recommended maintenance schedule, Lemon Law Rights Booklet, and Audi Care information are also provided. Finally, assistance is given to program the 24-hour Roadside Assistance number (1-800-411-9988) into the customer's phone.

Important Information for Audi Phone Box-Equipped Vehicles

For vehicles equipped with the Audi Phone Box (Model # 4M0 035 456 A, FCC ID RK7MBC-NAR), critical Federal Communications Commission (FCC) regulations apply:

• This is a CONSUMER device.
• "BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider's consent." Most wireless providers consent to signal boosters, but some may not. Contact your service provider if unsure.
• You "MUST operate this device with approved antennas and cables as specified by the manufacturer." Antennas "MUST be installed at least 20 cm (8 inches) from any person."
• You "MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider."
• "WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device."

Final Delivery Steps

The delivery process concludes with an orientation drive, a tour of the service department, and an introduction to the Service Manager and Service Consultant. Dealerships are instructed to set up the first service appointment and offer to program the service department's phone number and the Audi Technologist phone number (1-855-750-TECH (8324)) into the customer's phone. The Audi Brand Specialist then certifies that all operations have been completed and the vehicle prepared according to Audi Procedures and Quality Standards.

NHTSA ID: 10177245