2021-2026 Audi Q7/SQ7 Second Row Seat Noise TSB

Symptoms of Second Row Seat Noise

Owners of 2021-2026 Audi Q7 and SQ7 vehicles may experience a persistent creaking or rattling sound emanating from the second row seats. This Audi Q7 second row seat noise is typically noticeable while driving, especially when encountering uneven road surfaces.

Specifically, the complaint describes noises and vibrations originating from the body attachments and installations related to the seat, seat bench, and armrests in the second row. This includes issues when folding the bench seat mechanically or electrically, and general noises from the seat frame or seat bench frame.

Technical Background

Audi TSB 2060719/4 identifies the root cause of the Audi Q7 second row seat noise as excessive friction. This friction occurs between the lock handle, which is part of the seat frame, and the bottom-side striker. When the vehicle travels over poor or uneven roads, this friction causes vibrations to transfer directly to the locking mechanism, resulting in the creaking and rattling sounds reported by owners.

Repair Procedure Summary

To address the Audi Q7 second row seat noise, technicians will perform a specific adjustment. The procedure outlined in TSB 2060719/4 involves two main steps:

1. Fold the affected seat forward: This provides access to the necessary components for the repair.
2. Remove the outer cover: The outer cover for the seat fastener located in the floor on the door end must be removed to access the locking mechanism. This step allows the technician to perform the necessary rework to reduce friction.

After these steps, the technician will perform rework on the seat frame to eliminate the friction point. While specific tools are not listed, technicians should consult the Repair Manual for details on fasteners, bolts, nuts, and screws that may require replacement during the repair.

Important Warnings

Audi advises that the described repair should only be performed if the customer complaint aligns precisely with the issue detailed in TSB 2060719/4 and if all specified vehicle criteria (model/type) apply exactly. If the solution is applied to a different problem, it may not resolve the issue, potentially leading to repeat repairs. In such cases, Audi may reject warranty claims and charge back the cost of parts. Therefore, accurate diagnosis is crucial before proceeding with this repair.

Warranty Information

This Technical Service Bulletin (TSB) 2060719/4 provides specific warranty claim details for the repair. The Service Number for this issue is 7255, and the Damage Code is 0020. The labor operations are as follows:

• Rework 1 second row seat frame: This operation is assigned labor code 7255 4999 and is estimated at 20 Time Units (TU).
• Rework 2 second row seat frames: This operation is assigned labor code 7255 5099 and is estimated at 30 Time Units (TU).

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty. If the vehicle is outside of its warranty period, this TSB is for informational purposes only.

Owner Action

If you are experiencing creaking or rattling from your second row seats in your 2021-2026 Audi Q7 or SQ7, it is recommended to schedule an appointment with an authorized Audi service center. Mention the Audi Q7 second row seat noise and refer to Technical Service Bulletin 2060719/4. The service center will be able to diagnose the issue and perform the necessary rework to resolve the friction in the seat locking mechanism.

NHTSA ID: 11022663