2021-2025 Audi Q7/SQ7 Second Row Seat Noise TSB

Audi has issued Technical Service Bulletin (TSB) 72 24 60 2060719/3 to address customer concerns regarding noise emanating from the second row seats in certain Q7 and SQ7 models. This bulletin, dated November 11, 2024, supersedes previous TSB 72 22-41 from April 16, 2022, and provides a detailed procedure to resolve the Audi Q7 second row seat noise issue.

Symptoms

Owners of affected vehicles may notice a distinct Audi Q7 second row seat noise while driving. Specifically, customers report:

• "The rear right or left seat creaks/rattles when driving."

Workshop technicians have further identified that:

• "The seat frame creaks/rattles when driving on uneven roads."

Technical Background

The root cause of the Audi Q7 second row seat noise is attributed to excessive friction. This friction occurs between the lock handle on the seat frame and the bottom-side striker. When driving on poor or uneven roads, this friction transfers vibrations directly to the locking mechanism, resulting in the creaking and rattling sounds experienced by occupants.

Important Warnings

Audi emphasizes the importance of proper diagnosis and repair:

"Try to reproduce the customer complaint (based on the description/cause of the issue), so that it can be clearly assigned to this TSB. Perform the described repair only if all specified criteria (model/type) apply exactly. Otherwise, this solution will not eliminate the problem, and repeat repairs may be necessary. In such a case, we may reject the warranty claim and charge back the cost of the parts."

This means that the repair outlined in TSB 72 24 60 2060719/3 should only be performed if the symptoms precisely match the described conditions and the vehicle falls within the specified model and year range.

Repair Procedure Summary

The repair involves a precise adjustment of the second row seat's locking mechanism. The general steps are as follows:

1. Prepare the Seat: The affected second-row seat (as shown in Figure 1) must be folded forward and unlatched (Figure 2) to gain access to the fastening points.
2. Access Fastener: The outer cover for the seat fastener located in the floor on the door end needs to be removed (Figures 3 and 4).
3. Adjust Locking Plate: Technicians will then loosen both bolts securing the outer locking plate. The bar is then moved back evenly by approximately 1.2 mm (or -3/64 inches). Figure 5 illustrates the locking plate with the cover removed, and Figure 6 provides a diagram showing the direction and extent of the adjustment.

This adjustment aims to reduce the friction between the lock handle and the striker, thereby eliminating the creaking and rattling noises.

Warranty Information

For vehicles still under warranty, claims related to this issue should be processed according to Audi's policies. The relevant details for warranty claims are:

• Claim Type: Informational only if the vehicle is outside warranty.
• Service Number: 7255
• Damage Code: 0020
• Labor Operations:
  • Rework 1 second row seat frame: 7255 4999 (20 Time Units)
  • Rework 2 second row seat frames: 7255 5099 (30 Time Units)
• Claim Comment: As per TSB 2060719/3

All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review by Audi Warranty.

Owner Action

If you own a 2021-2025 Audi Q7 or SQ7 and are experiencing creaking or rattling noises from your second row seats, it is recommended to contact your authorized Audi dealership. Inform them about the Audi Q7 second row seat noise and mention Technical Service Bulletin 72 24 60 2060719/3. The dealership will be able to diagnose the issue and perform the necessary adjustment under warranty if applicable.

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Source: NHTSA ID: 11011267