2021-2024 Audi Q7 Entry/Exit Assistance Comfort Concern

Audi has released Technical Service Bulletin (TSB) 72 23 49 2064695/3 to address customer concerns regarding the entry/exit assistance system in various models, including the 2021-2024 Audi A4, A5, Q5, Q7, and RS models. This TSB, dated August 10, 2023, supersedes an earlier bulletin, 72 23 47, from May 24, 2023. The bulletin aims to clarify the intended operation of the entry/exit assistance features, ensuring owners understand that certain behaviors are normal and do not indicate a malfunction. If you own a 2022 Audi Q7 entry/exit assistance system, this information is particularly relevant.

Symptoms

Owners may report an "entry/exit assistance comfort concern," specifically stating that "The entry/exit assistance does not work correctly." This perception often arises from a misunderstanding of how the system is designed to function, rather than an actual fault.

Understanding Your Entry/Exit Assistance System

The TSB provides a detailed explanation of the two primary functions of the entry/exit assistance system, which are dependent on specific vehicle equipment:

Lumbar Support Adjustment

For Audi A4, A5, Q5, and Q7 models equipped with pneumatically adjustable lumbar support (PR Code 8I6), the system is designed to enhance comfort during entry and exit. When you are exiting the vehicle, the front seat side bolsters will deflate. This action creates more space, making it easier to get out of the seat. Once the vehicle is driving, these side bolsters will automatically re-inflate to their stored position, providing the intended lumbar support.

Steering Wheel Position Adjustment

In Audi Q5 and Q7 models that feature power steering wheel position adjustment (PR Code 2C7), the steering column also contributes to entry/exit comfort. When you exit the vehicle, the steering column will move upward into a parking position. This provides additional clearance for the driver. Upon re-entering the vehicle and switching on the ignition, the steering column will automatically return to its previously stored driving position.

Important Owner Information

Audi emphasizes several key points for owners regarding this system:

• Seat Movement: It is crucial to note that the driver and/or passenger seats do NOT move backward after switching the ignition off and opening the respective door. This behavior is by design and is not an indication of a fault with the 2022 Audi Q7 entry/exit assistance.
• No Parts Replacement Needed: The TSB explicitly states that "Parts replacement does not solve this issue." Since the system is operating as intended, replacing components will not alter its behavior. Any claims submitted for replaced parts related to this concern will be subject to review.
• Informational Bulletin: This Technical Service Bulletin is purely informational. It is designed to clarify the system's operation for technicians and customers. Consequently, it is "not applicable to any Audi Warranty," meaning that any perceived issues falling under this TSB's scope are not covered by warranty as they are not defects.

What to do if you have this concern

If you experience what you believe to be an "entry/exit assistance comfort concern" with your 2021-2024 Audi A4, A5, Q5, Q7, or RS model, it is important to understand that the system is likely functioning as designed. No repair or parts replacement is necessary. Your Audi dealership can explain the system's operation as detailed in TSB 72 23 49 2064695/3 to confirm that your vehicle's entry/exit assistance is working correctly.

Source: NHTSA ID: 10241429